Vital ProteinsReviews of vitalproteins.com

Ignoring the product itself, do NOT subscribe from their website. Why? Because you will NOT be able to cancel your subscription. I cancelled on my end as I will be moving and going abroad for a few months, and then got charged again as the subscription somehow added itself back to my account. Then I tried for a 2nd time to cancel the subscription and it doesn't even go through. Customer service is absolutely awful. It's fair to say that I will never buy from this company ever again.

Tastes absolutely disgusting!!!🤮🤮🤮 I’ll finish this over priced rubbish than go back to my nz collagen. Shame on this company for your deception and awful customer service and terrible product.

Awful customer service. Wanted to try collagen powder and ordered. Got offer on simply cook as part of package. Still no sign of the simply cook despite original email from vital proteins saying sorry for delay. Tried emailing.....messaging them and totally ignored. Don't waste your time...they happy to take your money but service to me is more important.

I fell for vital proteins. My skin feels lot drier with being perimenopausal. I came across vital proteins skin hydration boost, I thought perfect. Then I came across vital proteins collagen peptides. Couple of days later it came up on my phone on news feed how collagen peptides is made. It honestly turned my stomach watching it, coming from bovine skin and hair. Thinking it doesn't matter I'll not try it, I still have skin hydration boost to try. Really annoyed as the seal wasn't on the tub, I've been in 2 minds and now decided not to take the capsules. Wasted money and yes I know I should have read more into it. Vital proteins have cancelled my subscription hopefully, email sent saying they have. I have been intouch with my bank too.

Vital Proteins has been a nightmare from the beginning. I had an adverse reaction to this collagen supplement and attempted multiple times to cancel my subscription. For weeks, my email and telephone attempts to Vital Proteins went unanswered. Against my will, Vital Proteins continued to charge my bank account and ship the unwanted and cancelled collagen supplements. I had to cancel my credit card as they continued to fraudulently charge it. Lastly, I reported Vital Proteins to the BBB and discovered that Vital Proteins has been sued multiple times and is currently being sued for its fraudulent business practices. Run fast and far from Vital Proteins as they are a SCAM! The only reason Jennifer Aniston endorses Vital Proteins is that as of 2020 she was made Chief Creative Officer of this company.

Same as others -- years of use, consistency changed. No indication of where product is made or sourced on packaging. Called on a Wed morning & was on hold for over 13 minutes. Company recording says "your call is important, we'll be with you in a moment", then after 10 minutes "taking longer than usual", then after 12 minutes, a recording redirects me to the website and email, which from the feedback here is not going to be much help. After the other suggestions, there is an option to leave a message, but when you press 1, there is a tone and no greeting, direction, or any indication recording has started, then the call ends. Very sketchy and unprofessional company. Contact your bank and request a chargeback.

Doesn’t dissolve. After a month, nothing…. Plus, Awful customer service. My advise, find a better, more honest supplier.

So I wrote a review on their website for the collagen peptides unflavoured powder, I gave it 1 star... BUT the review has not been accepted, so it just looks like all 5* reviews and no 1* reviews. Definitely over-inflating the reviews which is not fair on other customers. The powder was supposed to be unflavoured, it tastes and smells like gone off meat. No matter what drink I mix it with, the smell is unbearable and the taste is rancid, and this was only with 1 scoop rather than the suggested 2 scoops. Such a waste of money, people need to see good and bad reviews so they can make an informed choice, otherwise you are basically scamming customers.