Vital ProteinsReviews of vitalproteins.com

I have a standing order with this company. For reasons unknown, the courier returned my order to sender. I have been unable to contact anyone in this company to get a refund. I would not recommend ordering from them

Dishonest company advertising 20% discount on a £40 product snd gives you £2 . Complete false advertising spoke to chat service who advise already discount by 15% so the £2 is the 5% discount what an absolute con . Altho reading the other reviews they are proper charlatans so I’m glad I had a lucky escape

So far my experience has been terrible. I hope this is rectified. Despite Vital Proteins having my correct address on file, the package wasn't able to be delivered due to the wrong suburb being listed on the package and therefore was redirected automatically to the sender's warehouse address where it was listed as delivered by Australia Post. Although Australia Post has confirmed this to be the case in writing, when I contacted Vital Proteins with proof that the package was in fact not delivered to me, I am still being made to wait until they can see if they can locate their own package in their warehouse before they can help me with either re-sending the items or a refund. It's very frustrating considering I've waited over a month now for my order and can provide proof it wasn't delivered to me, and yet they don't believe me. You would think they could simply confirm with Australia Post as I did, that this information is in fact true and then rectify the situation asap.

Won’t be ordering again. Poor customer service. Ordered on the 1st it’s now the 15th and still no delivery

Horrible treatment. They continued my subscription after canceling it weeks prior. I called and stopped it before it shipped out. Still waiting on my refund. Everyone I've talked to there is rude and unhelpful.

If I only coud give 0 star, but... Anyway, THE WORSEST CUSTOMER SERVICE I have ever had so far! On Still didn't recieve my order, there's no contacts pr phone number to reach customer service and by mailing them.theu don't response! My major mistake is that I didn't check trustpilot reviews, which definitely could give me the best decision, to not buy from their website!

I placed an order and still hadn't received it more than 2 weeks later. I submitted emails and calls requesting information and never received any response. I was finally able to get on a chat with an online agent and was informed the delay was due to one of the items ordered going out of stock after my order was placed - essentially VP was just sitting on my order and never going to send the rest of the items, didn't let me know that the item was out of stock, but had no problem charging my credit card for items not provided. I finally received a full refund after canceling my entire order (I'll now find a new brand for collagen).

Severe headaches & neckache when taking this product. Sleep was non existent - wont use again