Vital ProteinsReviews of vitalproteins.com

Dreadful customer service. They can't even answer simple questions about the makeup of their collagen. Their staff don't know the science behind the product so how can we trust the brand? The recommended daily consumption of collagen is 10g, their suggested dosage is 20g. I presume that's because the molecule weight is so high that it can't be easily absorbed into the system - but no-one can tell me the Dalton weight!!?!! There are many reputable companies who offer high grade collagen. Choose a brand that has carried out scientific testing as opposed to these charlatons.

Very poor customer services. It’s not easy getting through and they don’t read the messages properly. The collagen I was using had an offensive smell to it … it was so bad I couldn’t use it. I asked for advice and if this was normal and because I had bought the product for Amazon they refused to comment and said I needed to go through Amazon. I won’t be using vital collagen again. I will take my business elsewhere

Don't buy this product or buy from vital proteins if you do.Customer service very poor .There Web site generated wrong postcode didnt confirm went to a different address. When I found out 10 days later the told me not there liability go get it from address .I travelled to postcode and found my product had been used asked them again and they said not our problem .I wrote a review they didn't put it up as they don't put negative reviews about customer care or negative about product eg generated postcodes ,can't cancel subscriptions,lead in previous products ,or damage all true reviews but only keep positive up .Beware!

This is either a very poorly run business or a scam. Tried to buy product and it wouldn't accept the valid c/c used. Rang them and they said try again. Didn't work so called them back and there was an automated message saying they were closed for the day (3pm!!). Website says open till 5pm. Tried to email them and email bounced back noticed they had slightly different email address name to the business name using a "t" in front of the company name) ANOTHER VERY ODD THING. At this point they had all the c/c details so I had to cancel the card just in case. Waste of time and also reported to SCAMWATCH. Do NOT use them, read the other reviews if you need extra info about how these dodgy scammers operate. ZERO STARS

This is a company that makes it very difficult to contact them once you have entered into a regular delivery. Once you have bought a product, your account gives you no options for stopping a regular purchase, amending a purchase or speaking to anyone. There is nothing wrong with the product I have bought but it's nothing special either and I am stuck in an ongoing purchase which Vital Proteins makes it impossible to stop or amend. The way that the web site is designed is manipulative.

I’ve been corresponding with Vital Proteins numerous times over the last 4 weeks trying to obtain an agreed postage refund. I signed up for a subscription but was not notified in advance of this despatch, so I had no time to cancel. Very annoying. They agreed to refund postage but after several attempts to chase this my card was not reimbursed. I know it’s a small amount but it’s the principal.

I had ordered several products to try them out and I have to say I felt really bad as most jars had been only half full. One box even had less than half of powder inside and I felt a bit cheated. Also before they had a lot of Marine Collagen product as I am pescatarian but now most products are made of Bovine Collagen which is sourced from Beef which I am not eating. I am a bit disappointed.

Their customer service rep. Antonio is hilarious. I told him their webshop is broken and i cannot place an order because i cannot login to my account and he tells me to make a new account. I try ordering as a guest and that also doesn't work. Like I want to buy my products and they don't give a damn about the fact that their webshop is broken. I stopped getting a response on my support ticket when i insisted my account get fixed.