Laura Chacon F.
Bad Packaging - LESS PRODUCT
As a long-time Vital Proteins customer, I received my latest shipment and was surprised to see their new "non-plastic" packaging, which looks like a canister of oatmeal. As much as I dislike this new packaging, which won't protect the product's shelf life, I was really SHOCKED when I opened the container. The container is less than half full of product. The collagen powder is not quite 3 inches, and the container is 6 1/2 inches. It is a blatant misrepresentation, and your customers deserve better, especially for the price point they pay for this product. I will not be purchasing Vital Proteins again—shame on whoever the decision-maker was at Vital Proteins who assumed the customers would not notice, or care. In the photos, you will see the darkened area of the brand-new container where the actual product is reflected at almost 3 inches.


