Vital ProteinsReviews of vitalproteins.com

Warning - chemicals used I have been using Vital proteins original no flavour since November. I have to say, my nails are not breaking any more, but I have come across something quite disturbing. Through my research, I got in touch with the environmental research centre company and they sent me a report they did on vital proteins in 2017. Like so many other healthy supplements outhere, the report said they are using chemicals such LEAD,which is a poison really. This week I have tried to contact vital proteins via email and social media and even attached pdf document with the proof, buy they are not replying. Just wanted to warn people out there and perhaps you can do your own research.

Bought from the uk site had no idea the product was shipped from USA tried to speak to customer services who were useless and tried to say the website states USA ( it’s says uk) will be chasing through PayPal

Like the reviews before me, I have never received my product form Vital Proteins. Cannot contact them, they ignore me. My bank is disputing the charges.

In October 2021 I placed an order which I never received. It is now January 10, 2022 and I still have not been able to reach the company. I’ve read some previous reviews & see this is not uncommon. I’ve called & left messages, tried the chat function, left numerous emails but to no avail. They are just plain ignoring me & keeping my money. To me, this is theft. If you want to buy their product, go to another vendor. Personally, I will never buy anything from Vital Proteins again, this terrible treatment from their customer service is a reflection of the entire company. Every time I see their spokesperson Jennifer Anniston on TV selling their products, I get angry.

I didn't get the order on time and it was not my house so when I left it wasn't there yet and delivered later, nowiam on my way to pick it up, extra time, energy and money wasted, just buying it from other companies over the counter would be less hassle...

Not great and not what i expected

My experience is in line with the other poor reviews. Love their product but their customer service is abysmal and, there are other brands that have good customer service. I emailed them about a price increase notice (my products weren't covered on the notice). No answer on any phone calls, I had to submit questions via the customer portal over the course of 4 weeks and when I finally got a reply, it didn't answer my question. I started out as a monthly subscriber to the powdered collagen, joint collagen and a couple other supplements. Unfortunately, since I can't get my questions answered, I've moved to a different brand. I am still waiting for a refund for an order that STILL shows as unfulfilled on the portal but was charged for the product. Bad, bad, bad customer service. With this type of product, customer service is key. It's too easy to go elsewhere. Boo Vital Proteins!

Do not order from this company in the U.K. I had to return a product and followed all their instructions (spending nearly £80 to send it back to the US) and got confirmation that they had received my return, but weeks and weeks later and despite numerous requests from me I have yet to receive my refund. There is only a customer service function in the U.K. and they try and be helpful but ultimately have no power to do anything. I’m still waiting and nearly £300 out of pocket.