VitalChekReviews of vitalcheck.com

Total scam. I never completed an order with them and they're still trying to charge me fees. The order was in my shopping cart but I never submitted it, so the card shouldn't have been saved or processed. I never received any product or service from them.

I just filled out a form to get two certified birth certificates from North Carolina, via VitalChek. They automatically charged me $20 for express shipping! I never clicked a box for express shipping. I wanted regular, free USPS shipping!! I want my $20 back immediately! What a rip-off. I've read a lot of bad reviews about VitalChek, and now I've had my own miserable experience. Add to this rip-off is the fact that it will take nearly TWO MONTHS to recieve the birth certificates. I can't believe this is happening in 2026.

The fees listed do not correspond with the actual filing fees for a San Francisco Birth certificate they are greater, in addition to their service fees. The website does not accept obvious formats like PDF's. The instructions are rudimentary and incomplete. once I was in the "vitalchek system" I was advised that an additional notarized document was required; but no form was readily available or provided. So I resorted to downloading the government form required by SF. After all of that, a week later I get an email saying additional docs required. ng 23minutes When I called I had to wait 23 minutes on hold only to speak to a lady who seemed irritated that I had bothered her. she advised me in her own fashion that the required proprietary vitalchek form had to be used and that the official form was not correct. When I asked where this was she said at the bottom of an email. I have now submitted their notarized form and hope I can get my certificate.

SCAM SCAM SCAM

Complete scam. Do not use them. They lie and will never refund you

I ordered a birth certificate. It arrived in 3 days. Two days later, another copy of the birth certificate arrived, and my card was charged again. When I complained, I was told I ordered twice and I should have received two receipts. I explained that I had not ordered twice and I did not receive two receipts. They have ignored me ever since.

You will not be able to get ahold of customer service nor will you be able to cancel an order.

I ordered an unofficial death certificate from Santa Clara California. It isn’t supposed to require any additional paperwork. Vitalchek asked for a bunch anyway. When I called to cancel the transaction minutes later, I was told to call Santa Clara directly for a refund. When I asked for them to refund me their fee since they provided me with zilch, I was denied twice. Customer service mentioned sarcastically it’s in the fine print when you place the order. In short, this company sucks.