VitalChekReviews of vitalcheck.com

I ordered my birth certificate today and came across their reviews unfortunately I had already paid for their services I called and emailed them over and over finally I got through and they were extremely rude. They said they are gonna refund my money I guess I'll just wait and see if not I'm will dispute it with my bank.Please do not use their services it's a complete scam gave them my personal info my bank instructed me to get a new card great another hassle!!!

After I made the purchase for 2 death certificate, then the website required me to notarize additional document. It should have shown the requirement before purchase. Instead, I went to local civic center and got the document already.

I began ordering my Birth Cirtificate. It was about 25$. Once I finished filling out all my information they showed me a 15$ "processing fee". I thought, Well, I already filled it out. And BORROWED money to pay the rest. I ordered it and it said my total was about 40$. They then send me an Email saying they recieved my order, and are sending it through UPS Air, which is costing me 20$. I didn't have an option to select anything at checkout, and I wasn't notified of the extra charge until after I already clicked pay. I am now paying 60$ for something that I only agreed to pay 40$ for, but should only cost 25$. I'm contacting the better business bureau about this.

I'm not even sure if this company is legit because I never received my package and they wouldn't provide a full refund or even a credit so I could reorder it. It seems like they take your money and then when you file a claim for a lost package they tell you they can't do anything else for you. I had such a poor experience with the customer service escalations team from this company. I wish I remembered the man's name because he was extremely condescending and rude, and should not work in customer service. No empathy at all and just kept repeating that he couldn't help me. He called me a liar when I said I didn't receive my package because he saw that there was proof of delivery from the delivery service. I explained there is no signature on the proof of delivery stamp, which he confirmed he could not see either. What a joke of a service.

Please do not do business with VitalChek. They're out there to take you $15.50 at a time haha. Their trick is to get you to request an important document like a birth certificate and then require excessive validation to get it which makes you want to search for another route to get a copy of your birth certificate. They charge $15.50 as soon as you start the process and its non refundable. Very Shady. please avoid this company at all costs. Response By Email (Ashley A) (09/20/2024 11:40 PM) Dear Customer, Thank you for contacting VitalChek. We understand that you wish to cancel your existing order. Please remember, you were informed that the VitalChek fee of $15.50 is non-refundable, per the Terms and Conditions agreement that you confirmed at the time the order was placed. By canceling your order, you will only be charged the $15.50 amount. Please reply to this message with 'Confirm Cancel' if you still wish to cancel the order. Sincerely, VitalChek Online Support Customer By CSS Web (Bryan Jolley) (09/19/2024 05:12 PM) Can you please cancel my order? i no longer need this Birth Certificate. Thank you! Bryan

It's a LexisNexis company and LexisNexis' main business is scamming customers so don't expect anything from Vitalchek other than scams and total BS.

1) you can't contact the company 2) even when you submit all documents they'll find a reason to not send 3) I asked today to cancel 4) if no response will contact my CC

I've ordered from this company before so I know they're legit. However, this time around I ordered a birth certificate, gave me the summary of charge when I put in my card info. Once the payment was processed, I was surprised to see a receipt for and additional $18.50 for shipping. It was not disclosed in the summary prior to payment, nor did it give me an option on what kind of shipping method I would like to use. Sneaky, sneaky, sneaky company! Charging prime for convenience. I will definitely go straight to the registars office next time. Save myself $30 on fees.