VitalChekReviews of vitalcheck.com

I had a name change 30 years ago. I ordered my birth certificate and they cancelled my order without telling me and then said that the name of the person ordering it had to be the same name as on the birth certificate. Also since l live in France they told me that l could not use my French notary. These affirmations are complete nonsense as l checked with vital records of my place of birth and they told me that was simply not true. I will not be doing business with them.

Started out Oct 7 sent in all info they asked for. They now have copies of my bc, my SS, my medical insurance, my license, two copies of the signed form yet they still want more three weeks into this and they deliver nothing yet they keep 15 bucks. I was trying to save 7 hours if driving to pick up a dc. But this was way way worse.

Well this company a joke long story short. I told them I lived in Canada she said to scratch out State and County and put in the province Ontario Canada. She then said to get sworn statement notarized which cost me 125.00 and when I went to continue the process I was informed I needed to get it notarized at the U S embassy... So I spent that money for nothing.. Horrible experience...

I used VitalCheck to obtain my birth certificate so I could get a passport. After 3 months I discovered that my order had been canceled and the $57 fee that I paid them refunded. They DID refund the fee, but I never received word of the cancellation or refund and no explanation was given for the cancellation. On top of that, they contracted BirthCertificateState.com to do the actual search, for which I was billed an additional $79.95. I have NOT received any refund for that, and am still trying to get it. I have a feeling that I got ripped off by VitalCheck & their agent. NEVER AGAIN!!

I called this company to check the status of my order. I waited about 35 minutes on hold to cancel my order. When the representative came on, I could not find the information she needed. She advised me that she could only hold for a few moments and she would have to move on as calls are holding. I held for over a half hour and she threatened to end my call? They take your money, make you hold and don't even give you the same respect. Even her supervisor said calls were holding and made me feel as if it was proper protocol. Let me tell you, the calls will always be holding.

I decided to use vital chek to order my grandmothers death certificate so we went over all information seemingly complete then 2 days later I get an email stating record not found and the name displayed was not my grandmothers married name but was her maiden name. I called customer service and while waiting for a representative keep getting message how your call is important to us please continue to hold and we are experiencing very long wait times. If our calls and business is so important why dont they employ enough staff members to handle the work load? just empty words. I finally got to tell the representative about the issue and she said that they would review it and listen to the call and get back with me within 24 hrs which was 9 AM today. no call no email what a lousy operation. If you can avoid the headache with vital chec and their exorbitant fees for incompetence then do yourself a favor and avoid them and their 33.00 incompetence fee!!!

Went three weeks without them going over the application. Only when I followed up on my own they needed a copy of my signature from an email they claimed to have sent day one and tried blaming me for their problem. No email was located nor could they prove they sent one. When confronted they undisputedly processed a refund for their three week delayed service immediately. they would avoid answering questions when confronted about the issue. Called the local health department who was able to process the birth certificate same day as a walk up for $25 a copy. Not sure why they are advertised as the fastest method locally. Online fee expedited was just shy of $100 with a 4-6 week processing time after mailing the the application. Not even trying to dispute the issue and immediately refunding says it all. Call your local health department about faster and economic methods that are pro citizen versus just profit.

After I registered with Vitalchek, the very next day my debit card was compromised. I have spent hours trying to undo this scam and I am no where near the end of being able to protect myself from further financial abuse. They are the only entity that I registered with in months so it has to be them. They are the only way to get death certificates from the State of Massachusetts (that needs to change). The bill for 2 death certificates for my dad was $108.00 and was going to take weeks. I then went to the city of Boston site and got them in less than a week for $28.00. The fraud in my bank accounts continues.