customer
When you rent the WIFI make sure you…know what you’re renting!
When you rent the WIFI make sure you find out how good the connection is. I returned home with a HUGE bill. The cellular company said their connection is weak. Asked for the usage and they email some form that doesn’t have any meaning. I rented 4 units and the email DID NOT match up. Email them back and never heard from them.
Response from Vision Global WiFiJun 29, 2018
Dear Customer, We are sorry to hear about your negative experience. We truly appreciate your feedback. The device you rented from us is "Japan - Unlimited Max", which has true-unlimited data with no data cap. According to our support record, we have spoken with you on the phone and emailed you back all your inquiries. You mentioned that you had your phone on "flight mode" and that means that your US phone carrier is not connected. If they did charge you for the international fee, it is either they made a mistake or you did not put the phone in "flight mode". How strong the connection for our WIFi hotspot will not reflect on your US carrier bill as long as it is on "flight mode". I do hope you don't judge the entire company by this one experience. We always strive to provide the best experience for our customers. Please contact us at [email protected] if you have any questions. Thank you again for the feedback.