Vision Global WiFiReviews of visionglobalwifi.com

Response from Vision Global WiFiMar 18, 2020

Hi Theresa! We are very sorry for the negative experience you've had with us. You've emailed us that you forgot to pick-up the device in LAX since you are already at the gate. Our airport counter in LAX is open 7 days a week from 6:30 a.m. to 11:30 p.m. We were still able to respond to your email year 2019. Please don't judge the whole company and we always do our best to improve more for our customers. In addition, we have policies applied that was also included in the order confirmation that we always send to customers to make sure this situation will not happen. Leave us an email at [email protected] for more inquiries

Response from Vision Global WiFiMar 13, 2020

Hi there! Apologies for the unsatisfactory in regards to our internet service. Most of the time 4G slows down to 3G since the reception might be weak because there is no cell tower close by or in the rural areas. But then, we do hope that even if you had a negative experience with us once, please don't judge the whole company. And we will do our best to improve more in the future for our customers. We appreciate you took time and gave us feedback. If you have further questions, please feel free to contact us at [email protected].

Response from Vision Global WiFiMar 13, 2020

Hi Marites! Thank you so much for letting us know. We are very sorry to hear your experience. Unfortunately we didn't see an email from you if you would like to cancel and refund since you cannot able to pick-up the device. You may also pick-up the device the next day after your original pick-up date if you cannot able to get it during business hours. In addition, any changes to the contract/cancellation of the service shall be accepted until 5 days prior to the customer’s departure. However, from 4 days prior to the customer departure, 100% of the application fee shall be charged as compensation for the communication fee (equivalent to a cancellation charge) as a result of the cancellation. No refunds shall be issued in cases where the customer shortens the contract period after departure. This was included in the order confirmation we always send to every customers. We do hope you email us when this happened so we could able to assist you although your return date was 1/6 and can no longer update since it was already due to the period. We hope that for the next time this will not happen for us to be able to assist you since we always do our best to make our customer feel convenient with our service.

Response from Vision Global WiFiAug 28, 2019

Hi Kent, Thank you for your review. We apologize for the inconvenience we have caused, we would like to know the situation in more detail to make this right for you. Please kindly contact us by email [email protected] or phone 424-219-9224. Vision Global WiFi Customer Support Team

Response from Vision Global WiFiMay 13, 2019

We are sorry to let you down. There are different plans available on the website if more data is a better fit for you. Our throttle speed is at 128kbps, which is only good for messaging. We appreciate you took time and gave us feedback. If you have further questions, please feel free to contact us at [email protected].

Response from Vision Global WiFiMay 13, 2019

Dear Customer, We apologize that the experience wasn't pleasant for you. We offer more data if required so please refer to our website for details. We have different plans for Japan. Our throttle speed is at 128kbps, which is only good for messaging. We appreciate your time and effort to write us a review. If you have further questions, please feel free to contact us at [email protected].

Response from Vision Global WiFiOct 31, 2018

Hello John, We apologize for the inconvenience we have caused. Thank you for taking the time to write us a feedback, we will make sure to improve our service. Please don't judge the entire company by this one experience if you have any questions, please contact us at [email protected] .

Response from Vision Global WiFiAug 27, 2018

Dear Customer, Thank you for your honest review. We are sorry to hear about your negative experience. We truly appreciate your feedback. We have checked the data usage for the devices you rented and you have gone over the daily high-speed allowance of 500mb/day for most of the days. This might be the reason you felt that the speed was not reliable. I do hope you don't judge the entire company by this one experience. We always strive to provide the best experience for our customers. Please contact us at [email protected] if you have any questions. Thank you again for the feedback.