customer
the machine turns on and off repeatedly…
the machine turns on and off repeatedly when i received it. tried to contact vision customer service but vision does not operate on saturday and sundays. the sim card was originally in slot 1 and i tried putting in slot 2 but still did not work. i tried taking out the sim completely and rebooted the machine, and it worked after that. it took me 30 minutes to figure things out. it will be great if vision has services of operation extended to weekends or please ensure machine is ready to use before customer receives the product. overall, the machine provides stable wifi connection across LA.
Response from Vision Global WiFiJun 25, 2018
Dear Customer, We are sorry to hear about your negative experience. We truly appreciate your feedback. We apologize for taking your valuable time to solve the issue. We do check the device before shipping it out. We will check with the logistics team to ensure that this will not happen again. I do hope you don't judge the entire company by this one experience. We always strive to provide the best experience for our customers. Please contact us at [email protected] if you have any questions. Thank you again for the feedback.