Pavel M.
No repair service
I have been using the suit for 3 years. This EMS suit is good, but the major problem is that the company officially doesn't offer any repair service after the end of the warranty period. Basically, you have just a few years to use it while on warranty, and then you are on your own with it.
Response from VISIONBODYApr 22, 2023
Thank you for sharing your experience with our EMS suit. We're glad to hear that you found the suit to be good, but we're sorry to hear that you experienced issues with our after-sales service. We understand that it can be frustrating when a product is no longer under warranty, and we apologize if our policy regarding repairs was not made clear to you at the time of purchase. We would like to clarify that we do offer repair services for our products, even after the warranty period has ended. However, these repairs are not covered under the warranty and may incur additional costs. We take pride in the quality of our products and want to ensure that our customers are satisfied with their purchases even after the warranty period has ended. We would be happy to assist you with any repair needs that you may have for your EMS suit. Please do not hesitate to contact us ([email protected]) if you have any further questions or concerns. We appreciate your feedback.