VISIONBODYReviews of visionbody.shop

Als Unternehmer bloß die Finger weglassen! Schlechtester Kundenservice! Für jedes Problem was auftaucht ist man selber Schuld. Ich weiß nicht wo ich anfangen soll: - Kundenservice antwortet nicht zeitnah - Nach der Garantiezeit gehen plötzlich sämtliche Anzüge defekt und statt hier Kulanz zu zeigen oder eine Reparatur anzubieten, wird die Reparatur verweigert und empfohlen neue Anzüge zu kaufen - Garantie auf die Boxen ja, aber das größte und häufigste Problem ist, dass die Pins sehr empfindlich sind und leicht abbrechen können, lustigerweise ist das nicht in der Garantie enthalten. 500€ für ein abgebrochenen Pin - Bekannte Probleme der Anzüge werden vom Hersteller verschwiegen und auffällig ist, dass diese Probleme mit neueren Anzügen auffällig behoben werden, als Beispiel: die älteren Modelle haben keine zusätzliche Leder-Schutzschicht an den Elektroden, was das Empfinden der Impulse angenehm macht. Ich habe natürlich die älteren Modelle und die Kunden wollen mit diesen nicht mehr trainieren, da die Impulse als stechend und schmerzhaft empfunden werden, die Lösung von Visionbody: wir können keine Reparatur anbieten, da diese Anzüge nicht mehr hergestellt werden aber man kann die neuen für fast den doppelten Preis neu kaufen :) - beim Verkaufsgespräch wurde fast nur gelogen und Probleme verheimlicht, für den Studiobetrieb geeignet aber wenn Probleme auftauchen heißt es, die Anzüge wären zu oft getragen worden, Garantie hier, Garantie da aber tatsächlich wird für nichts gehaftet Ich würde lieber bei der Konkurrenz mich umschauen.

Avoid Visionbody at all costs. I’ve been asking for a refund for months, and Visionbody has done nothing but stall and deceive. Since June, they kept telling me “your order will ship soon.” It’s now six months later - no suit, no refund, no accountability. When their customer service actually bothers to respond, it’s just another empty promise. Do a little research and the pattern becomes obvious: Look up Visionbody on the Florida UCC filing website. They’ve defaulted on multiple merchant cash advance loans (basically the business version of a payday loan) and keep forming new LLCs right after defaulting. That’s not normal business behavior - it’s a massive red flag. I wish I had known all this before ordering. Don’t make the same mistake.

Ordered June 22, 2025, now Nov 13th - No suit, not even a date available. Followed up about 10 times. I don't understand why they continue to take orders when I see that several of us have been backlogged for 4 to 5 months. I am very close to starting a website to make it widely known about these issues because all I am getting are vague excuses about supply chain which have stretched well beyond credibility. It's especially interesting that there are recent reviews claiming they got their suit a few months ago. So, are those reviews fake or are they shipping to customers that have ordered after I have? I don't know. They have held my money interest-free for going on five months. Don't order now unless you want to be their bank.

Ich habe an VisionBody geschrieben, dass mein Anzug, welchen ich vor 6 Jahren gekauft habe, nicht mehr per App funktioniert. Der Anzug bekommt keine Verbindung zum Gerät. Bei dem Preis hätte ich erwartet, dass man mir hilft und zumindest mich kontaktiert. Nichts dergleichen ist geschehen. Man wird allein mit seinem Problem gelassen. Preis Leistung und Service ist nicht vertretbar. G. Bauer Hamburg

Ordered a suit, was told there was a delay and their customer service has not responded to emails on status for 2 months.

*Deleted my "good" comments to provide a rebuttal to the anonymous "reply". My first issue was with the apple app. I had an IPhone with the correct version build that I was going to use but I couldn’t ever get that one to work so I ended up buying a new IPad to run the system. No biggie (I thought at the time), but this was an extra expense that I wasn’t anticipating. The app took a bit to sort out (delayed use) but I got it working initially but then the suit battery wouldn’t fully charge (another delayed use) so I ended up buying a new set of batteries and external charger to make sure I had a good battery on hand at all times. These are common batteries so easy enough to find. I contacted the CSR and told them of my issue. No real resolution was provided other than them stating “yes, we’ve been also looking into external chargers as well.” I do think there is a manufacturing defect issue with their charging setup built into their unit. Not a deal breaker, I found a work around but I was starting to feel like this was going to be an ongoing theme with this suit and expressed concern with the CSR that I was starting to lose confidence in their manufacturing. I was able to use it a few times initially but had some ongoing issues with the App and never really was able to get direct tech help. Customer support is slow and comes from them apparently having only one US based rep for the whole company that covers all aspects of the US operations (tech, fulfillment, etc.). The only tech “solutions” given were rudimentary suggestions and videos of how to plug in the charger (for example). Not very helpful. And several days can pass before you get a response, which isn’t useful when you have a calendar of set workouts you want to accomplish but you have to leave this piece of equipment on the side and unusable. Likewise, on a couple of occasions I tried to reset PW to get around what was ultimately an apple update issue, however there was a 3-4 hour delay in getting the password reset email after initiating the process from within the app, so don’t anticipate a quick solution if you are locked out of the app standing in your suit expecting to accomplish your workout. Finally, the design is very similar to a wetsuit. I have about 20+ years of triathlon experience and the process is easy enough - standard back pull zipper. The stitching at the bottom of the zipper, where you grab to hold to give tension to pull (also as detailed in their user instructions) - started popping apart after about my 7th time putting on the suit. I now have to take this out myself to have this fixed which will put me with about another week of non-use due to a manufacturing defect. They did offer to reimburse me for the expense. But that’s not the rub. I want to be able to use this suit when I need it vs. constant tech and repair issues. It’s like having an overpriced Italian sports car that drives great when it is running but is invariably always in the garage needing repair. Other observations. I asked to speak with someone about a full refund but the CSR never replied. I also tried to confirm if this office was some sort of franchise affiliate of the main company - again no reply. In hindsight there is a deep lack of transparency in the company and who runs the operation with all inquiries flowing through a single point CSR who admits she’s only been with the company for 10 months. She seems frustrated as well. After extensive digging around, I connected with the CEO of the company in a round-about way to try to resolve my issues. After an initial reply of “I can help” I have yet to hear back from him either. So it appears that I’m stuck with a semi-reliable expensive piece of tech. Seems to work as described…when it works, which is again only about 30% of the time so far. The formula should be: put-on, turn-on, go! Perhaps I just received an outlier lemon? I don’t mind finding solutions and workarounds, but for the promise and price I don’t think I should have to. I am sharing my review for those who are like me and do extensive research on gear before you buy. My advice would be to try another product. This seems like a company with great potential, but they have some manufacturing, staffing/customer service, and tech issues to work out. If you are time crunched and want a piece of equipment that you can rely on working when you need it - this is not the one. Update: Wow. All argumentative replies from VB below are incorrect, dare I say lies. Facts matter. - "Scam" was from an others review. - You didn't solution the battery charger issue, I did - bought an external charger and extra batteries - You didn't reimburse for the repair, because I haven't had it fixed yet - I tracked down your CEO but aside from an acknowledgement, no solutions or assistance was provided. Caveat Emptor. Lowered from 2-star to 1. Read other 1-star reviews

WARNING TO THE BUYERS! After careful consideration, I feel compelled to share my experience with ANY potential buyers considering purchases from this AMMATURE company. While the product, particularly the EMS suits, demonstrates impressive functionality, I must caution against engaging with this company unless you're prepared to navigate significant challenges and frustrations FOR MONTHS AND MONTHS! Here's a breakdown of my experience: Delivery time was egregiously delayed, extending to three months instead of the initially promised two weeks. Communication regarding the delay was TOTALLY lacking, and inquiries about the status of my shipment were met with annoyance rather than transparency. The company's response to inquiries was dismissive, with explanations such as "other customers waiting too" failing to provide satisfactory reassurance or apology. Orders (I ordered 3 suits and 2 machines) were fulfilled haphazardly, with items arriving separately (some week they send machine, some other week one suit and some time later other missing parts) does not give you a feeling of a proper product fro a proper company! Essential components such as manuals, instructions, and even basic chargers were missing, rendering the products unusable upon arrival. The absence of an Android app, with the suggestion to purchase an iPhone instead, reflects a lack of consideration for customer needs and preferences. Despite multiple attempts to address these issues, the company's response was consistently evasive and unhelpful, with suggestions to return products rather than addressing concerns. In essence, while the product itself holds promise, the company's abysmal customer service and operational inefficiencies severely detract from the overall experience. Dealing with prolonged delays, incomplete shipments, and non-functional components is frustrating enough, but the lack of accountability and responsiveness from the company exacerbates the situation. FACT: I RECEIVED 2 CABLES THAT DID NOT WORK. I REPORTED, AND THEY SENT AGAIN 2 THAT DO NOT WORK AGAIN; I REPORTED AGAIN, AND THEY CALLED ME AGGRESSIVE INSTEAD OF SAYING SORRY, WE WILL TRY TO SEND CABLES THAT WORK! For ANY buyers, I urge careful consideration and perhaps exploration of alternative vendors who prioritize customer satisfaction and operational excellence. While the allure of the product may be enticing, the potential pitfalls of engaging with this company outweigh any perceived benefits. Ultimately, the decision rests with each individual's tolerance for uncertainty and willingness to endure subpar customer service. Best of luck in your endeavors, and may your training journey be free from unnecessary hurdles and frustrations.

Hier ist Vorsicht geboten! Ich bekam meinen Anzug geliefert und konnte auch kurzzeitig damit das Training testen. Er funktionierte aber von Anfang an nicht richtig. Ich habe den Anzug daraufhin fristgerecht reklamiert. Die Firma erkannte allerdings die Reklamation nicht an. Daraufhin habe ich die Rückerstattung des Kaufpreises gerichtlich eingeklagt. Den Prozess habe ich rechtskräftig gewonnen. Da aber in der verstrichenen Zeit die betreffenden Personen ins Ausland ab gewandert sind, konnte das Urteil nicht vollstreckt werden. Die Firma schuldet mir mehr als 1500 € und zahlt sie mir nicht zurück. Das ist nicht fair!