VirtualShieldReviews of virtualshield.com

4.5171 reviews
Internet & Software

VirtualShield

About VirtualShield

Browse the web with confidence and protect your online identity with VirtualShield. Our comprehensive solution includes VPN, identity protection, malware & antivirus protection, fast speeds, and anonymity for all-around security and privacy.

VirtualShield (virtualshield.com) has 171 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: virtualshield.com
Website: virtualshield.com
Category: Internet & Software
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 84% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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VirtualShield reviews

171 approved reviews, newest moderated first

Bella F.
Sep 12, 2023
It works fine for me.
I have VS for 2 years now and everything works fine. It starts up with my computer and I decide what country I pick. No issues at all.
Response from VirtualShieldSep 14, 2024
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience. We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at [email protected]. Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
RetroTech
Jul 18, 2023
VIRTUAL SHIELD IS NOT WHAT THEY CLAIM
I found Virtual Shield on The x22 Report. They claim to have great service. They claim to work with Windows 7 users. They claim to have several W7 customers using Virtual Shield. Their chat is circular, and they do not really know how to help unless everything is going smoothly. They do not answer questions asked. They do not deliver service. Their chats are shallow and there is poor follow-through. They will not let me talk to a supervisor, and they apparently have only ONE technician who continued to talk about how Virtual Shield is going to drop Windows 7. So why tell me VS works with Windows 7? He started talking about Windows 7 like it is some kind of old rag. He started talking about the market share of VS. I had only 30 minutes. I am a technician and do not believe he can help me with windows 7. Why do they continue to lead me on? I am very disappointed. It's been a 2-week waste of time. I need to go find a VPN.
Response from VirtualShieldSep 14, 2024
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case. We would like to make things right. Please reach out to us at [email protected] so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund. Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
Monica H.
Feb 14, 2023
I cancelled my auto-renew on 3/15/2022 a year prior to renewal
I cancelled my auto-renew on 3/15/2022. I emailed them and have the record of my request. On 2/9/2023 they charged me again. When I contacted them regarding the error, they wouldn't cancel my service. They continued to tell me I needed to try this or that to fix the service. They have no phone number to call. No way to cancel auto-renew in your account. I finally had to dispute the charge through my credit card company. I also filed a complaint with the State of CA. They have numerous complaints on the Better Business Bureau site, for the same behavior.
Response from VirtualShieldSep 14, 2024
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case. We would like to make things right. Please reach out to us at [email protected] so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund. Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
Floots
Feb 2, 2023
I have just been hit with an…
I have just been hit with an unannounced renewal charge of $300! This is supposedly a renewal charge that occurs every 2 years. It is completely unacceptable not to let an old inactive customer know that you are about to charge them $300 after years of inactivity. VirtualShield are pirates. There are better, much cheaper VPNs out there. Steer clear of these charlatans.
Response from VirtualShieldSep 14, 2024
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case. We would like to make things right. Please reach out to us at [email protected] so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund. Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
irishmist1
Jan 12, 2023
Bad service, bad tech support and bad customer service
I had a 2-year subscription that ended without any advance warning of my card being charged to renew. This VPN interfered with many of my apps, and also my emails. When I got the email receipt for my card being charged, I sent an immediate email to have the service CANCELED and money REFUNDED. Instead, they sent an email offering a 50% discount. What don't you understand about CANCEL AND REFUND? It took another 10 MONTHS to get them to refund my money and cancel the service! Their VPN interfered with my email downloads. I went back and forth with Apple and Comcast for months, thinking I had an email problem and was contemplating buying a new phone as I thought my phone was the issue. I eventually realized the problem was due to VirtualShield, and I had to turn off the VPN to have emails download. You can't find a phone number to call them, Tech Support is slow to answer and time-consuming to go back and forth by email. Don't waste your time or money. Opt for another service.
Response from VirtualShieldSep 14, 2024
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case. We would like to make things right. Please reach out to us at [email protected] so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund. Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
Lee M.
Jan 8, 2023
In my diary to CANCEL 21st oct 23
X22 Trial went great, but down hill soon after i paid my subscription. Within 3 months the firestick app failed....that was a full 1 year ago. They told me it would be fixed in 3 months but it wasnt so they gave me another 3 months subscription. Then it was meant to be available in august, which came and gone so they said december blah blah blah, have another 3 months subscription for a service that doesnt work. Its now january. App unavailble for firestick for a full 12 months out of a 24 month subscription. Left with no other alternative but to find a new vpn service and make sure this one doesnt renew.
Response from VirtualShieldSep 14, 2024
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case. We would like to make things right. Please reach out to us at [email protected] so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund. Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
Gail N.
Sep 19, 2022
NEVER GET THIS USELESS VPN
This VPN always dropped my coverage and it did it 4 times in 30 minutes!! I thought I was taking advantage of a "discount" subscription. I was paid up to 2026 and these THIEVES said they credited my account for a $71rebate BUT THEY NEVER DID!! IF I COULD GIVE THIS COMPANY A ZERO STAR REVIEW WOULD!!! LIVE AND LEARN.....DON'T PREPAY ANYTHING.....EVER!!!
Response from VirtualShieldSep 14, 2024
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case. We would like to make things right. Please reach out to us at [email protected] so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund. Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
Rex T.
Jul 27, 2022
Leave out offensive words
Leave out offensive words? ROFLMAO!!! I'm speechless. I couldn't get VS to connect. Tried everything I could think of. Had a chat with Duane who was very patient with me. I learned something "new" today. Great service from Duane and well satisfied with VS.
Response from VirtualShieldSep 14, 2024
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience. We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at [email protected]. Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.

VirtualShieldReviews of virtualshield.com

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About VirtualShield

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More in Internet & Software

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VirtualShield reviews

It works fine for me.

VIRTUAL SHIELD IS NOT WHAT THEY CLAIM

I cancelled my auto-renew on 3/15/2022 a year prior to renewal

I have just been hit with an…

Bad service, bad tech support and bad customer service

In my diary to CANCEL 21st oct 23

NEVER GET THIS USELESS VPN

Leave out offensive words