Viribus BikesReviews of viribusbikes.com

Response from Viribus BikesOct 20, 2025

Dear Leona, We are sorry for the confusion. It is not necessary to download the App to track your order. You can input your order id and your email address to the following website, and the status of your parcel will display one by one: https://viribusbikes.com/apps/track123 Kindly try again and let us know if this works. Just FYI, the site can also be found on the bottom of the viribus website, naming "Track My Order". We hope this can help you. Best regards,​​ Viribus Customer Service Team

Response from Viribus BikesSep 30, 2025

Dear Judith,​​ We sincerely apologize for the frustrations you have experienced with our customer service, the assembly process, and the accessory pricing. We will train our agents better and try to provide more helpful assistance. If it is convenient for you, please send an email to [email protected], and we would be happy to hear more about your opinions on the manual and how we can improve the assembly process. By the way, we also provide assembly service, and it can be found here: https://viribusbikes.com/pages/professional-assembly-service. We also take note of your concern about our accessory pricing. Your feedback is valuable as we continually assess our pricing strategy to ensure we offer fair value. ​​Best regards,​​ Viribus Customer Service Team