VIP PetcareReviews of vippetcare.com

Lady that performed the rapid was aggressive with my cat. Very stern and rude to me the pet owner. Used vip pet clinic before will not be returning. Already told others not good idea to schedule with Them. Other team members tried to be nice and helpful. Please have more customer training with staff.

Nice website but you can NEVER reach them even on their chat. Ridiculous. Read through these reviews! I've never seen worse.

My 12 1/2 yr old dog was due for his next 3 yr rabies vaccine. When we went to Tractor Supply's VIP Petcare clinic in Athens, Ga., we were told he could only get a 1 yr vaccine. I sent proof to them that he was eligible for a 3 yr designation - and also due to his age, THEY should know that over-vaccinating him may be detrimental to his health at this point. Corporate greed wins with these people. They don't care about my senior dog... only that they think they can put another rabies in him next year. Any REAL vet would have honored what was right for this senior dog. SHAME on these people. Horrible experience and lied to by the vet that issued the vaccine who said that contacting the company this could be corrected. They declined to honor per our previous vaccination certificate in the state of Georgia.

I have to agree with everyone else on the rating-I would give a 0 if possible. Customer service is HORRIBLE. I have been waiting 3 weeks now for someone to upgrade my 3 dogs rabies vaccines from 1 year to 3 years, Apparently 1 month late , they were due in May and I had them vaccinated in June, makes it a yearly vaccine instead of 3 years. No one helps, they are rude when you do finally speak with someone, they give you the run around and are absolutely NO HELP. Initially, I was very happy when I went and thought I would let others know about this service but I have ABSOLUTLY changed my mind and will steer all my friends and acquaintances far from this company. Appears they are more into getting money than your pets health-Their "mission" is absolute BS-"Our mission is to provide accurate and timely support to our pets, pet parents, and team members through high-quality customer care and advocacy, building a lifelong relationship to our affordable and convenient veterinary services." WHAT A JOKE. GO SOMEWHERE ELSE. UPDATE-7/8/2023- So here we still wait for any update to this issue. I even went to Tractor supply to talk with staff there to get a resolution and as usual no help there either. Oh they "will let corporate know what is happening and they will let corporate know that BOTH vets say it is Ok to update my records" but What- Nothing Par for the course. I really LOVE you BS Mission statement Our mission is to provide accurate and timely support to our pets, pet parents, and team members through high-quality customer care and advocacy, building a lifelong relationship to our affordable and convenient veterinary services." WHAT A JOKE-Attorney General and BBB is the next step. I have no idea how you stay in business Your rating scores are a 1 because you cannot put a 0-Maybe you need to read them

Impossible to speak to anyone if you have questions. they have a chat function on their website, but apparently, there's no one on the other end. Call? nope, you'll spend hours on hold and no one will ever answer. THEY SUCK!

Letter to VIP: Dear VIP Staff, Once again, I gathered up all my pets, (1 Dog and 2 cats) and drove a long distance to get my animal's vaccinations at your scheduled clinic at Rainbow AG on the first Saturday of every month. Last several times your clinics kept canceling. I was so angry about your scheduling problems and another no-show, I had to figure out another way to get affordable pet vaccines for my pets. It dawned on me that this corporation does not care about pets with your track record of cancellations. I literally drove my pets home and dropped them off and drove another half hour in the other direction to another Rainbow AG and purchased all my pets, including my friend's pets' vaccines, followed the directions, and administered them myself. Cost, is $57.00 for the vaccines. I saved all of us approximately $400.00 If I need to have their rabies re-done later I can take them to a Humane Society which is another low cost solution. It is costly with the high price of gas to come to VIP's no-show clinics. VIP just lost another customer and I will share my experience with others.

Vip Pet used to be a good company. I don't know what has happened. Prices used to be up front and nothing hidden. I can't find prices anywhere anymore. Not even on their website. This is ridiculous. I'm on a limited income and need to know how much a visit is going to cost me BEFORE I show up. I WILL NOT use VIP Pet again. They have ruined a good service.

I had decent experiences with VIP before, now going on our dog’s 12th year and we got sent home without his shots or heart worm meds. He grumbled at the tech after we were there waiting over 40 min. with other dogs barking. The tech brought us a muzzle and after putting it on refused to help get him weighed and said our dog was attacking him, even with the muzzle on. Which the dog was not trying to attack him. So the vet told us they could not give him the shots and that they would normally sent us out the store with a dog like that. I felt attacked myself and it was quite embarrassing. He is old and just needed a little patience. I guess I learned my lesson with “cheaper” services. They did not “care” about our old boy.