VIP OUTLET was established to provide consumers the opportunity to benefit from amazing deals on: new, over-stocked, open-box, and refurbished products from the nations largest retailers and manufacturers. Retailers and manufacturers provide product...
VIP Outlet (vipoutlet.com) has 568 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Computers & Phones · Lake Worth, Florida
Excellent
Computers & Phones · Celebration, Florida
Excellent
Computers & Phones · Sanford, Florida
Excellent
Computers & Phones · Holly Hill, Florida
Excellent
568 approved reviews, newest moderated first
Phil H.
My order arrived fast. The price was great! There was an issue with the box. Customer support fixed the issue within two hours of sending the first email. This was out of normal business hours. Made me feel like a person not a number like some other online retailers have.
Abdullah K.
I would like a refund they provide no shipping tracking. I also can’t cancel through Walmart. I would like to refund thank you
GatoPro
Great experience, my problem was solved in less than 24 hours!!
Balaji C.
Quick and resolution of my issue related to shipping
Sandra V.
I buy from vipoutlet throught eBay from some years ago and I love it. I love the products, the prices, the customer supoort. The best store ever. Thanks vipoutlet
India S.
I wanted to do something special for my siblings so I ordered 3 pairs of refurbished Airpods through Walmart and I WANT MY MONEY BACK! They were not only broken but they didn't even come in the box. It was a charging case wrapped in bubble wrap and thrown in a box. As well as the fact that they didn't work. I need a refund ASAP or I will involve my lawers.
Response from VIP OutletNov 17, 2020
Thank you so much for the feedback. We sincerely apologize that this happened to you. We would love to dive into this a little more with you. Would you be willing to provide us with an email address to talk about this?
The V.
After making an order for about $300 I was contacted by their "fraud department" to provide further proof of identity (CC pics and driver's license). After immediately sending that info they cancelled the order due to "fraud". Give me a break, I literally mail order over $1,000 a month (a lot of months way more) from various countries around the world (heck, I have 3 other orders from other companies on the way now). The only fraud that took place was by VIPOutlet. Update: Received another email now claiming they did not have the item in stock so cancelled the order. On the "Fraud" claim, I will just call bull on that. I mean I not only emailed you a photo of the purchasing credit card, I also emailed you a photo of my driver's license. Wow, your fraud prevention is very very secure! Luckily the drone I tried to order from you is on the way from a reputable business. By the way, I am opening a dispute with my credit card company as you have yet to refund my money even though you cancelled my order "Due to fraud". Guess you're worried the refund might go to the wrong person?
Response from VIP OutletOct 5, 2020
Hello. We noticed your review with us. Please understand that we take fraud concerns very seriously. We do not want anyone to be the victim of fraud. Your order was rejected for fraud concerns for several reasons and subsequently canceled. You mentioned that you have many orders from different places all at the same time. This kind of credit activity will usually result in a fraud concern. We have no control over this. Credit Card companies raise fraud concerns if they notice strange activity on cards. We recommend using an alternate payment method or using Amazon Pay to process orders if you are having flags raised on your account for fraud. Regarding your "refund". Since your order was flagged for fraud the funds were never removed from your account. There was only a pending charge on your account. That pending charge was voided so the charge is no longer on your account. We suggest reviewing your account for the original charge.
richard A.
Bought a refurbished laptop without any network drivers installed. And pretty much an obsolete computer. Because without those drivers there is no internet or bluetooth access. Thanks to the genius who shipped it without inspecting the product first. Tried to fix it. Computer guy tried to fix. VIPOUTLET SOLD ME A LEMON OF A COMPUTER! DONT BUY REFURBISHED ELECTRONICS FROM THESE GUY'S!
Response from VIP OutletSep 30, 2020
Hello. Thank you for submitting a review with us. I attempted to find an order with the information in your review. I'm unable to find your order. Please provide your order number or email address so we can assist you. Or, you can give us a call to 888-792-7372. I'll be glad to assist you directly