VIP OutletReviews of vipoutlet.com

DO NOT PURCHASE THROUGH THIS COMPANY! YOUR PRODUCT MAY BE LIKE MINE WAS. FAKE/FRAUDULENT PRODUCTS

Sold broken item that was also missing battery it was supposed to come with complete waste of time

We ordered an 83" OLED TV from VIPoutlet via ebay on December 1, 2025. The TV was shipped and we received an 85" LED TV which is a lower model and worth much less. For weeks VIPoutlet did not respond via email and their customer support said they would put in a "ticket" to start a return or offer a partial refund. Nothing came of it. Finally we had to ask ebay to step in to resolve the issue. VIPoutlet sent a return shipping label for a freight company that is 120miles away. Their response for sending the wrong item was to have us rent a uhaul and drive the item hours to a freight shipper. Again we asked ebay to step in. Ebay told them they need to pick the item back up. We have been calling VIPoutlet and the freight company leaving voicemails and no one will schedule for this item to be picked up. VIPoutlet says they'll send an email asking to schedule a pickup but we have received nothing. At this stage I was told they would offer a partial refund if we kept the item to make a difference, however we received an email a few hours later saying there is no partial refund and their "solution to ensure your satisfaction" is to return the item. I keep calling and being told they will submit a ticket and try to resolve the issue. Every time we call, VIPoutlet's phone representatives seem to be unable to do anything except "create a ticket" to have someone higher up review and call us. We never get a call back with any resolution. We call them days later and they give an ever revolving set of answers

BEWARE!!!!!! Ordered a new Winix C535. The box looked like crap, No Manual or No product warranty. Vip outlet sells USED and refurbished items. VIP outlet sent me a USED Winix C535. After running it for a day and a half. The fan is on 2 speed and not running. The Blue Energy label down at the bottom right corner is very worn and dirt that has stained the outer shell is pretty bad.

Bought an ipad with promised 256 GB memory and received an ipad with 64 GB memory instead. On the same day bought a "Hypertough" 20v leaf blower and received some no-name brand that was not compatible at all with Hypertough batteries. Returned both and they arrived at VIPoutlet 1/20 (tracking confirmed) and now 1/29 with ZERO refund so far. Will either have to have Ebay or my bank refund or void the transactions.

Wish i could go lower. Avoid at all cost. Will lie in description to sell you non working product. Than refuse to give refund. Very poor customer service.

Bought a monster x6 bluetooth speaker did not work at all, customer service was horrible, & disnt give me full refund.. never buying from them again

The absolute worst and complete con artists. I’m not sure how eBay allows them to remain on the platform when many others wrote reviews exactly the same to my experience, that they did not even send the complete order, as in I ordered a stand and a sink that goes with it, not only did they not send the sink at all and apparently do not even possess it even though they continue to advertise three of them at least for sale on eBay if not more, but they did not even send a complete stand! I mailed the stand back (which was not easy as I do not rent a car when I visit the United States and my properties there), so I had to carry the heavy stand in a box and pay FedEx to print the label, and then, a week later, from Australia, I receive an idiotic email from their useless customer support saying that they need to inspect the package so they will give me my refund accordingly if applicable. I truly don’t see how they are still in business nonetheless on eBay with such horrible reviews and as complete scammers.