VIOSSI - Men's Slim Fit SuitsReviews of viossi.com

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your frustration and disappointment, but we want to clarify the timeline of events for your Order #10698, as the team made several prompt efforts to assist you, which ultimately resulted in a full refund. The claim that we did not get back to you in time regarding the suit size is inaccurate. The team reached out immediately because based on your measurements, we suspected the size you ordered (US 36) was too small and recommended a US 44. Here is what the team did to assist you: - We immediately reached out to you for clarification on the sizing discrepancy. - We explained the sizing recommendation in detail and confirmed that the jacket sleeves should accommodate your arm length. - We provided a direct link to our full 30-day return policy in case the suit did not fit or meet your expectations. - When you requested to cancel the order, the team promptly escalated the cancellation request and processed a full refund of $327.91 USD to your Visa via Shop Pay on October 15, 2024. The delay and subsequent cancellation were based on your need to clarify the sizing and your final decision to cancel the order due to your groomsmen's concerns about suit availability. We were able to finalize your cancellation and issue a full refund promptly. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your strong belief that our company is a "total scam" and the severe dissatisfaction you have with the purchasing and return process. To accurately address the claims you've raised—specifically the issue of stock availability for groomsmen orders and the crucial claim that the team "magically lose[s] the tracking info and say they never received it"—we require your order number. Once you provide this detail, the team can immediately investigate the specific inventory issues and review all correspondence and shipping records related to your return to ensure a resolution. We are committed to transparent business practices, and we need your order number to demonstrate the steps we take to support our customers. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your strong feelings and the extremely negative experience you believe you had with our company, especially regarding the canceled wedding party order and the lost return package. We want to clarify the efforts the team made concerning your order, #10697, and the subsequent return: - Prompt Cancellation Escalation: When you requested the cancellation because your party was unable to get the same suit, the team immediately escalated the request to stop the shipment. We promptly informed you when it was too late to cancel because the order had already been handed to the courier. - Clear Return Policy Communication: When you asked about a return, the team clearly outlined our policy—which applies to all customers—stating that a 20% restocking fee and return shipping costs would apply. We explained the fee is necessary to cover internal processing, inspection, and inventory costs. - Tracking Investigation: When you claimed the package was not received and the tracking was invalid, the team personally tried to track the package through FedEx but was also unable to retrieve any information. We then confirmed that the team was waiting on an update from our warehouse to confirm the receipt of the package and committed to getting back to you as soon as possible. We take the loss of a returned item very seriously. We were actively working to resolve the issue of the missing package with our internal team. We also clearly provided you with the steps to initiate the return via our official portal and were in constant communication through email to address your concerns. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 8, 2025

We are absolutely thrilled to hear that you had a pleasurable experience with our company! The VIOSSI team is dedicated to providing excellent customer service throughout the entire process, including exchanges. We are so glad we could assist you with your suit exchange seamlessly, and we truly appreciate your commitment to purchasing from us again. Best, VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 5, 2025

We certainly understand your disappointment about the suit not fitting! We always strive for positive customer relations and want to reassure you we did everything possible to assist when you reached out. A Look Back at What We Did When you contacted us about the size issue a year ago, the VIOSSI Customer Support Team immediately took action: We asked you for photos of the suit tags so we could check the exact size shipped against your order (Order #10696). We had to send this request a couple of times to get the needed tag pictures. We confirmed the sizing was correct! Once you sent the photos, we clarified that the number on the tag (EU52) matches the US size 42 you purchased. A Quick Note on Sizing We sell Slim Fit suits, which we make sure to clearly advertise on our website. To help our customers find the best fit, we provide a size chart here: https://viossi.com/pages/size-chart. We always recommend checking this, as suit fits can vary. We understand it’s frustrating when a garment doesn't fit quite right, but we verified that the size delivered was the size ordered. If you wish to discuss this further, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 5, 2025

We appreciate you taking the time to leave this feedback, Nick. The VIOSSI Customer Support Team wants to provide clarity regarding your exchange request for Order #10720. We received your initial email on October 19th and our team responded the very next morning with a comprehensive reply. We immediately provided you with a separate email outlining the steps for processing an exchange, and we requested pictures of the garment tags to verify the sizes (41R/32) before shipping the requested 46R/38 replacement. We can confirm that we were actively in communication with you. We want to remind all customers that our suits are designed with a Slim Fit cut, as clearly advertised on our website. We provide detailed measurements to help you choose the best fit at: https://viossi.com/pages/size-chart. If you did not receive our initial response, please check your spam folder. To continue the exchange process, please email us directly at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 5, 2025

We take reviews very seriously, Sam, and we certainly understand your frustration. However, we must address the claim that we ignored your emails. The VIOSSI Customer Support Team has thoroughly searched our records and we have no record of receiving any email from you regarding this order or the incorrect vest. Therefore, the assertion that we have "ignored every email" is factually incorrect. Furthermore, we rely primarily on email communication to track and resolve exchange issues. We strongly encourage you to check your sent folder and reach out to us now via email. We are ready to assist you with the express shipping vest mix-up. If you wish to further discuss this, please email us at [email protected] with your order details so we can investigate and offer a resolution. VIOSSI Customer Support Team