Vionic ShoesReviews of vionicshoes.com

Ordered Air trainers. Supposed to be ultra supportive. Very disappointed with poor quality when they arrived. Paid €39.90 for them and they were like a €5 set of trainers. My advice is dont buy. Luckily I opened a case with paypal and they’re issuing me a refund.

No star. chasing them on phone call and messaging but no answer. Just in six month not used much my slippers worn out. Horrible company.

Be careful ordering online. Inflexible return policy. I ordered three loafers to try to "bracket" my size. $433 worth. None were a good enough fit (they run large), so started a return and ordered a fourth pair of the same shoe to see which I would keep. I held off on the return so I could ship all three of the non-fit pairs together. I was out of town when the fourth pair arrived. When I came back, I tried to return the three pairs as soon as I knew one pair fit. I was three days past the return deadline. I called and spoke to a supervisor. "No exceptions to return policy. The deadline is passed. You can sell them on PoshMark." That's $433 plus the pair that fits -- over $500. And no flexibility for being three days past the return deadline. On principal, for inflexible customer service, I won't buy Vionic again.

HORRIBLE CUSTOMER SERVICE. RUDE AND NOT HELPFUL. BE CAREFUL WHEN ORDERING FROM THEM. THEY DELAY SHIPPING TIMES, EVEN WHEN YOU PAY THE RUSH SHIPPING FEES.

Worst customer service I have experienced. I ordered two pairs of shoes, have only received one of the two and it’s been one week since the order was placed which is frustrating because I paid for 2 day shipping. I have spoken to two different people who won’t give an update and say that the case has been escalated and that I have to wait another week for an email reply to update me on why part of my order has not shipped. I asked if they could get me a reply sooner because I am about to travel and need this delivered asap, which is why I paid $18 for express shipping in the first place. They said no. I asked if I could then cancel the order since I can’t get a more immediate update, and they said no. The customer service reps have zero interest in being helpful at all. I have yet to deal with any other company that can’t get a shipping update from their warehouse sooner than one weeks time. Oh and I asked for a refund on the express shipping and the first rep said that she’d do that, and of course, that has not come through. I’ll be heading to the store to buy a different brand shoe and will be returning these whenever they do arrive.

impossible to get a customer service agent by phone! only an answer machine, emails have also gone unanswered they are clearly not interested in helping their customers

I've heard the company has changed hands. Why oh why, did they do this? The new stock is all over the place and not comfy. I had 3 pairs of vionics and bought 2 new pairs, the same size as before but they arrived longer. It's a nightmare trying to return them, too. I live overseas, so buying is no longer an option, as it costs me a fortune to send them back. What a disaster.

I had a problem with the stitching coming loose and contacted them. I only wanted to have them repaired or replaced but this was not an option. I had them repaired as I liked them and I will not buy any more shoes from them.