Valvoline Instant Oil ChangeReviews of vioc.com

Typical scammers who take advantage of people who are unaware. They have aggressive upsell tactics. My young daughter came to this location (without telling me) to get an oil change. They charged her $185.00 for a synthetic oil change while the Ford dealership near her charges $68.95 for the same synthetic oil This is my daughter's first car and she has never had an oil change before. She tried to show some initiative by taking the car in on her own and they took complete advantage of her. You know this place is bad when they charge much more than the actual dealership does. Do yourself a favor and shop around. It should be criminal to pay $185 for an oil change for a 4 cylinder engine. Save your money and protect yourself from these unethical business practices in use at Valvoline Instant Oil Change.

For the love of all that is holy stop using these Valvoline places for oil changes or any other kind of vehicle maintenance services. Between them overfilling my oil by 2 quarts, to them cross threading no less that 4 lugs between both front wheels when doing a tire rotation, they are not worth the headache and extra money it will cost you to get fixed what they eff up. After them overfilling one of my cars by 2 quarts, I now have a slow oil leak that is most likely a bad seal(s) due to the overfill. Now I have to get a legitimate mechanic to check it out and repaired. Do like me and start taking your vehicles to an actual mechanic to get them worked on. The company is horrible and will not pay for the repairs to make right what they screw up. Update: So Valvoline contacted me and as I suspected, they will not pay for the repairs. DO NOT USE THEM. They will screw up your car and not pay for the repairs to make it right. The company is horrible and will not take responsibility when they screw something up. Update #2: So the repair bill to fix the leak was 450$. It was to replace a bad seal that the mechanic said was most assuredly due to the car being driven while being over 2 quarts overfilled by VIOC. Which, of course as you've seen, VIOC refuses to pay for. DO NOT USE VIOC THEY WILL DAMAGE YOUR CAR AND NOT PAY FOR REPAIRS!!!

I just learned today that all oil change prices are priced at five quarts. My car only takes 3.2 quarts, but I pay for five each time. I then pay extra for my 3500 truck that takes six quarts. They can not even get that correct. The attendant shows me the dip stick that is low every time even after I tell them to put in six quarts. Please make sure that your car takes as close to five quarts as possible or you will be paying for something you are not getting. What a scam.

Valvoline Instant Oil Change Cincinnati Columbus Road checked in by John, the Manager. Went with upgrade oil for my 2018 F-150 Lariat. There is a split screen to watch while waiting showing an over my shoulder shot and the other under the engine area. It seemed like the guy underneath (Evan) was having some trouble but the picture was too bad to see exactly what. When I got home I looked underneath to see the skid plate originally attached with four screws was attached with three with one corner of skid plate bent and torn. I took it back and John right away got defensive stating it would work ok as is and they would refasten the one not attached. He acknowledged the fourth fastened part was damaged and he would order a new skid plate. A few days later I returned and saw the part they intended to put on did not have any heat reflection on it like the original. I pointed out the difference and was told they ordered the part based on a description they called in to a local dealership. It’s not the right part and now I’m left with a damaged part because at this point it’s up to me to contact Ford and find the right part. I’m simply looking for good customer service to make this right.

I just went to my local Valvoline store (5374 160th Street W, Lakeville, MN) to get a tire rotation. After waiting in line for 15 or 20 minutes, I drove into the garage and was asked if I wanted an oil change. After telling them I wanted a tire rotation, they informed me that their torque sticks were not working and needed to be sent out. So, why isn't there a sign in front telling customers which services are not available, so we don't have to waste time waiting in line? Also, don't torque sticks cost less than $100 for a set? Why don't they have spares?

Service technician did not tighten oil filter. It blew oil all over my engine, underside of car and driveway. My car ran completely out of oil and seems to have messed something up with the engine.

products are OK. Service is terrible. There is no one to direct you which stall to go into. you can be first and be taken last. I needed an air filter they did not have it in stock twice.

I’d like to take this time to send my appreciation to the service team at your north oak Kansas City facility, I have just recently moved here from Los Angeles and do not know the area I was leaving the gym looking for an oil change place and I stumbled along your station, as I pulled in I did not know what to expect I was greeted with courtesy and professionalism by the whole team I have been doing lotta oil change places in the Los Angeles area and none of them gave me the service that your team did yesterday I’d like to take this time to expose me gratitude to Bryan for his excellent public relations ability to communicate with me what was going to happen with my vehicle I own a 2019 Toyota Highlander that needed to be service from the long road trip and I didn’t want to pay the high prices at the Toyota dealership, Brian informed me what would take place on my vehicle and what I should have done at this time as finances are being watched on my end very closely because of the move, Brian has great people skills and was very courteous and helpful with my coupons from the Internet and gave me a superb oil change amongst other things, him and his team done an excellent job I will return today with my other vehicle and have it serviced thank you have a nice day