Valvoline Instant Oil ChangeReviews of vioc.com

Stopped by the Brentwood, TN location on 8-26-21. As soon as I pulled up, Nicolas Brown came up and told me they were short-staffed, but happy to serve me--just wanted me to know that it would take longer than usual. I had plenty of work with me and was happy to wait. Long story short, several minor problems (no ones fault) but Nic always let me make the decisions and always told me my options. They were busy and short-staffed, but I never felt rushed. Really great service under less than ideal conditions.

valvoline instant oil change in Blue Springs MO. changed the oil on my mother-in-laws car two day ago. She stopped by my house and I noticed a puddle of oil under her car. After I investigated the cause I found they had stripped out the oil plug I immediately called the Blue Springs store to let them know before they closed this was at 6:55pm they close at 7:00pm After I explained to them the issue they HUNG UP ON ME!!!!! I then called there 24 hour complaint line and waited on hold for 45 min. They told me it would be 24 hours before an adjuster would get back to us. So in the mean time I'm having to loan my mother-in-law my wife's car. meanwhile her car is sitting in my drive way leaking oil.

I sometimes cannot believe the lack of any customer service standards but this location on Pebble Creek Parkway in Goodyear, AZ just blew me away. I have been there in the past and when I came in to get the oil changed on my 2021 Chevy Trail Boss I had a simple request. That request was when they rotated my tires that they wrap the lug socket in a wrap of electrical tape (which I said I would bring from home). They refused to do this simple little thing to keep my high gloss black wheels from getting scratched. I was stunned the manager told the young guy. I have had this done with other places and never was it a problem. It takes 5 seconds to wrap a thin wrap of electrical tape around the socket to prevent scratching and I just didn't understand why they refused OUTRIGHT, without even having the manager come over. I live just down the road am I promise I will NEVER bring ANY of my vehicles there again. Walmart even did this for me and as a matter of fact, it is not uncommon to wrap it so as not to damage the paint/powder coat of the wheel area where the lug nut goes.

As you know, a picture is worth a thousand words. A video of this experience, which is worth 10,000 words, is on th Internet, titled "Experience and Review, Great Canadian Oil Change, Motor Oil, Valvoline". Briefly, an employee broke the dipstick and parts entered the engine. There is also doubt about the quality and quantity of the "semi-synthetic" oil recommended which I purchased based on representations by their employees. The engine is now dieseling, knocking, and no longer runs far without stalling. My video has "before" and "after" scantool readings, as well as the receipt. The manager was so embarassed that I was given a $12 discount without my asking. Their people were quite warm and pleasant and offered advice as to where to buy Punjabi samosas in the area. One more item: Their manager offered to replace my car's fuel filter. I agreed to his suggestion, but did not hear anything further, so I do't know if he did/didn't change the fuel filter, which he said was under the car. He went down the steps to "below", and came back up a minutes later.

PLEASE DON’T GO TO THIS VAVOLINE INSTANT OIL CHANGE ANYWHERE!! I took my Camaro for an oil change only to have my check engine light come after they were finish. I pointed it out to the so called tech and he said it was a “freak of nature”! And told me I need to take to dealer to have it checked out!! REALLY MF!!! I had some civil words of complaints and daughter some real explanation as what did they really do. Well, after I drove off, I realized that my air conditioning stop working - NO MORE COLD AIR!! Are you freaking kidding me! I call customer service and still waiting for upper management to give me some answers and resolutions. The worst!! I cannot stand to see people on training working on anything that I own!! NEVER AGAIN!!

Extremely dishonest and untrained staff. We have had them change the oil on a few of our vehicles. Recently we took my wife's car to them and they performed an oil change. Shortly after we noticed oil pooled in our driveway and identified that the vehicle was leaking. We took the car back to this location where they examined and their untrained staff was unable to pinpoint the leak and instructed us to take it to a mechanic. We took the vehicle to a mechanic who identified the issue as an improperly installed oil filter. Brett, the manager at this location, went to the mechanic and examined the vehicle, saw that the filter was loose, tightened it, noted the leak was fixed, then proceeded to blame us for the leak and refused to pay for the damage the oil spilled all over the engine caused. This is after he had indicated if it was their fault they would take care of it. The mechanic identified the problem as caused by the Valvoline team (who clearly lacks the knowledge to work on cars) and somehow Brett and his leadership had the audacity to waste our time, lie about the cause, and refuse to take care of the problem. They attempted to blame us for adding oil to the vehicle to safely get it back to them despite the fact that it was a short drive and they corrected the oil level before we took it to the mechanic. Avoid this place if you want your vehicle to remain undamaged. They are clearly lying about how much training their staff receives since they couldn't even tell they didn't tighten a filter properly. I will also be making a formal complaint to the corporate office. UPDATE: The District Manager called me today and proceeded to tell me that the certified mechanic that inspected the vehicle is wrong and the oil spread all over the engine bay can't have damaged anything. He knows this because of his 10 years of experience. Also, the store manager told him they didn't cause the damage, and obviously since he and his team couldn't even tighten an oil filter they are to be trusted over the mechanic. He continued to argue with me and again refused to make this right. I told him it's a lot less expensive to take care of this than to lose my business and the business of all those that read my review. He didn't care. This company has a systemic lack of accountability and integrity. DO NOT GO HERE.

I had an oil change at Valvoline instant oil change in Indianapolis, IN on 10/09/20. It included a battery check up that came out as OK. However just the very next day, when I wanted to start my car in the garage, it would NOT start. I had to hire someone to start the car and go install a new battery. I believe that they did not even check the battery while I was there, just wrote it was OK. That's the kind of service that they provide. I strongly recommend to people to go elsewhere for an oil change.

Valvoline in Mt. Ephraim NJ is not a good location to deal with. Called for a price but when I arrived there the price was higher and they would not honor basically saying it was a call center not them and you can leave. Really professional.