Valvoline Instant Oil ChangeReviews of vioc.com

DO NOT GO HERE...unless you want to pay $140 for getting your skid plate removed and never put back on. If I could give 0 stars I would. I went to get an oil change and filter replaced. Before I went I was at the mechanic where I still had a skid plate. Went to Valvoline where someone was fumbling around underneath my car (which you can see on a video that I had them show me) and then the next day when I moved my car and went to my mechanic the skid plate was gone. Aside from having to get a new skid plate they also: - didn't reset my computer - when I asked if I have an oil leak they told me no I don't (I did, my mechanic fixed it after) They claim they never removed my skid plate or loosened the bolts in order to access the filter. So why did they didn't tell me my skid plate was missing? If I didn't have a skid plate they should have clearly been able to tell that I have a leak? I had an oil leak for who knows how many weeks but never had a drop of oil on my driveway. After the oil change I now have a huge oil stain on my driveway. A weird coincidence that I clearly could tell I have an oil leak after I got back from Valvoline...BECAUSE MY SKID PLATE WAS TAKEN OFF.

Valvoline isn't even trying to be competitive anymore. Their prices over the years have increased past any other places that do oil changes. My last experience will be my last for sure. I have a Hyundai SUV so nothing exotic. Just for the 6 quarts and generic filter they charge me $115. There was no other services done like windshield wipers, air filters, flushes, etc. Just a regular oil change. I couldn't find my 50% off coupon I had & I finally found a $25 off which still put my bill just past $90. I'm done with these crooks.

Why is it Everytime I show up for a oil change it takes at least one hour to get through this store on #159 in Edwardsville IL the worst, first the wait in the line ! I'm next then it happens I'm asked to move to the on the line, next thing you know 3/4 cars gone threw we're you used to be! Down hill in from here!!!!

If I could give this company 0 stars, I would. My car didn't have any issues before I went to the Valvoline. I foolishly believed them that I needed a transmission fluid (TF) change. They did it on my Mazda. As soon as I left Valvoline, I noticed an issue but decided to drive it longer just in case the fluid needed to settle or something. The next day, I started a claim because my car was stuttering when trying to accelerate and wouldn't hold power. I took it to the Mazda dealership, didn't mention the transmission fluid change, and lo and behold, Mazda told me that they put a universal ATF in my car, which is apparently a known no-no in the car world, as Mazda SkyActive Vehicles can only properly run on Mazda's proprietary ATF-FZ. Note- this is the only issue they found on my car causing the stuttering. Instead of doing a $6,000 transmission replacement, I asked them to completely drain the incorrect fluid and put in the correct one. Mazda did it twice, and my car is driving much smoother. Valvoline, however, left me footing an $800 receipt because they are denying that they caused the issue. Despite my extensive research and proof of the direct causal relationship between the two events, they are still denying it. This company is a false advertiser of "experts you can trust." They are selling false services that cause extreme damage. To directly quote my Mazda technician, "Valvoline got incredibly lucky," that my car seems to be working all right now that the change is done. The company itself (not necessarily the workers) is unethical and greedy.

BEWARE! I had a horrible experience here. The place looks nice, and the staff seems friendly, but don’t be fooled. I went in for a simple oil change, and before I even left the parking lot, my car started freaking out. I backed up and told the guy something was seriously wrong, but he brushed it off, saying they just changed the oil. So I drove around the building, and my car was sputtering like crazy. I pulled back in and insisted again that something wasn’t right. My car was in perfect condition when I pulled in. This time, he said it was probably just the air filters they replaced and that I should drive it a bit and it would go away. I reluctantly left and drove very carefully to my Airbnb. By the way, I was only in town because I had to evacuate my home in Asheville due to my town being destroyed. When I checked the oil dipstick, it was TRIPLE over the full line. My boyfriend and I had to drain the oil they overfilled. When we tried to start the car, it made a terrible sound, so we had it towed to a mechanic. Turns out, THEY DRAINED MY TRANSMISSION FLUID!!!! If I had driven it any further or any faster than I did, my perfect car would’ve been totaled! It’s been two weeks, and I’ve called several times, but I still haven’t heard back from the “local manager” to get my money back. This oil change ended up costing me $560, plus an insane amount of stress. DO NOT TRUST THIS COMPANY WITH YOUR CAR!

10/18/24 i went to Valvoline for an oil change Friday afternoon. One day later, 10/19 while driving home my car is my sensor came on showing low oil pressure. I pull to a station and check the oil and it it done dry. AAA called and my car has been towed. Now I'm without a car until shop advises issue. They may owe an engine

I got my oil changed on Oct 19 around 9am at 28th and Pine Ave in Erie, PA. The guys were extremely helpful and courteous and I was overjoy with the service. Thanks so much! Great job guys!

I go to valvoline on bay rd.in saginaw mi. And I get my oil changed and I had a tail light out and mind you I was the only car there but then it got real busy with 3 or 4 cars in each line so at the end I said go ahead and fix it then he says it's a wiring issue without even looking at it just to get me outta there. And the other major thing was when looking at the bill it says everything was checked and filled and ok. Well not sure how that could be becuse my power steering fluid was completely empty becuse of a tiny leak in a line and if they filled it I would have power steering working and there was nothing they never checked it. And I asked if they could check to see wear my exhaust leak was while they were under my truck and this guy says I know where it is and tells me wear it was without even looking .he acted like he knew everything. And he was totally wrong wear the leak was.