DOUGLAS T.
The frig arrived with a significantly …
The frig arrived with a significantly bent upper door hinge. I had to remove the hinge from the unit, reshape it in a vise, and reinstall it onto the frig cabinet. I have read similar complaints about this same issue online. Vinotemp should take a good look at how the unit is packaged and improve the packaging to prevent this from happening.
Response from VinotempJun 22, 2017
Dear Douglas, We apologize for the inconveniences this issue has caused you. This unit was shipped by Best Buy, whom we have advised to improve their freight carrier/service provider on several occasions. We greatly appreciate your feedback and will take your information to work on solving this issue. If you have any further questions, please email our Customer Service Manager, Nick, at [email protected].




