HEATHER
Nice wine cooler, horrible service
Nice wine cooler. Ordered from Costco and bought additional warranty. When it was delivered the attachment got the door handle was defective so can't install it. Contacted Costco warranty, after 50 min on the phone they gave me a direct email for Vinotemp to have parts sent that day. 3 days later and an additional online warranty ticket and we still have had no response. Frustrated beyond belief!!
Response from VinotempMay 19, 2017
Hello Heather that does sound terrible, I'm not sure which customer service dept. failed you, however we would like to rectify your issue. You cannot reply on this forum, but we will be sure to help you, please email Nick at [email protected] so we can send you a replacement handle.




