VinotempReviews of vinotemp.com

Cooler WELL PACKAGED

The back left corner of wine cabinet was damaged. The box was not so I'm assuming it was damage at the factory and still shipped. So far it's working. Julia

a follow up to my unhappiness with Customer Service at Vinotemp. Bought a cooler in April of 2017 that stayed cool for just a few days. Now the middleman/seller of the Vinotemp cooler will not accept the return. And Vinotemp wants to either ship/replace a new cooler and have me pay for shipping the new one to me and to return the broken one back to them, or send me replacement parts so that I can repair their crappy cooler. TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!! Now, your response is filled with my unprofessional irresponsibility. The freight you want me to pay is over $100 for a $200 cooler. Are you nuts???? And your customer service department told me when the cooler was actually purchased (April 2017), based upon when you sold it to the middleman/reseller. You are digging a deeper hole for your Company by telling more lies!!!!!!!!!

This unit is keeping temp within 1 degree of my settings so very pleased with that. The only negative thing is is that it's a little loud while running.

Uggh...terrible. This company has been a nightmare. They literally have done everything wrong, from the inaccurate specs of their products to the poor quality and poorer service. I purchased metal and wood racking that was supposed to ship in a week. After nothing showed up I contacted the company I bought from to ask for an update. Three weeks later I had heard nothing, and the company that sold me the racks was clearly pulling its hair out trying to get answers. Eight weeks after purchase my rack finally showed up. It was not as described, flimsy and inconsistent, and the bottle holes are too small for a good number of my bottles. I would attempt a return / refund but at this point it is clear that Vinotemp is so tone deaf to its customers and so bad at fulfillment that I just don't have the energy to try. Avoid!

Just hooked it up. Temp works good so far. Very nice looking unit. Looking forward to using it in my new study.

Prompt email response to questions. My purchase arrived promptly and in good working order. It was very well packaged yet easy to unpack.

it is beautifully designed, sleek and elegant, however it is noisy during cooldown. i try to wiggle it gently to quiet it down, which works sometimes, but i figure probably better just to live with it. at first, it only cooled the right-hand side, so i turned it off, then back on, and it cooled both sides. therefore, i am not 100% confident in it yet. overall, i like vinotemp products, which is why i paid up for this unit.