VinotempReviews of vinotemp.com

The SERVICE can't even call itself that! Customer service is horrible. Product is unreliable. Do Not do business with Vinotemp. It is amazing to read all the very poor reviews over a long period and yet the company does nothing to correct the problems. They obviously do not care! If you want the details read on... I had the 2500 unit for about 4 years. It broke down twice. The last time I sent it in for service I waited a few weeks and expecting it would have been worked on or at least looked at I called to arrange pick up since I would be in the area. I called and left messages with no call back. After waiting a few weeks I got an email from Richard the Service Manager that noted that we had attempted to change the venting which was true but done with a technician they suggested. He said to correctly change the venting it would require more work. The venting did not have anything to do with the failed parts. The email stated that Service would take 3-4 weeks. I indicated that we should proceed. I did not hear anything back for 10 weeks so I began writing and calling. After another week or so I got an email indicating that "we are at an impasse" due to the venting issue. I was NEVER told we were at an impasse! We then discussed the cost of repairs and venting change. Price would be about $800. And he cautioned that they weren't really sure how long the unit would perform properly or last. I asked if i could just by a new one and perhaps get a discount. He said he would call back in a hour. 3 days later - still no call. I called again and asked for a sales person to determine if I could get a discount on a new unit. She stated she would check and call back. She never did. I called again and asked for someone who was responsible above Service and Sales. I was given the Admin Asst voice mail. I left a message stating the issues and implicitly stated I did not want to talk to Richard anymore due to his unresponsiveness. I got a call from Richard!!! (Very apologetic) Then he indicated that I could not get a discount AND I would have to pay extra for them to install the bottle probe that I had purchased and sent in with the damaged unit. This whole process to over 4 months to get thru... I bought a CellarPro unit and suggest you do the same.

More denial and deflection from VinoTemp! See their response to my last post. They DID in fact know that my unit was coming and my return address was on the label. Now, after the fact, they write a response saying I was missing paperwork? Laughable! This review is the first time I've ever heard about needing special "paperwork" in the return. They claim they've been in touch? I have received 2 emails and 0 phone calls from VinoTemp. 8/9 and 8/22 I received emails from their tech supervisor telling me the warranty claim process of how all the cost is on me to return it to them, that they won't pay to have my unit fixed at home, and that they won't replace my unit. NOW... they say they can't repair it because it has a small dent in the side of it? LOL! So, I guess I'm just out the $2,000 then, huh VinoTemp? Is that how you treat all your customers? If you can't repair it now, then I fully expect a BRAND NEW UNIT since you have affirmed both on the phone and via email, that my unit is under full warranty! By the way, all my calls to them were waiting on hold for 40+ minutes because they have only 1 person to talk to. I'll keep you posted, people, on whether I just ate a $2,000 cooling unit from VinoTemp or not. This will not end, if that's the case. This is only the beginning for them. This is now about the principle of not honoring a warranty and providing false claims to the public, no longer about me trying to recoup my sunk costs.

Great product. Poor customer service. It was suppose to be ready for pick up in 2 days. It wasn't ready for almost 10 days (and after 3 phone calls)

1. We recently bought two Designer Series, 2 zone, wine storage units. One or them will not maintain anywhere close to the temp range specified in the manual (warmer zone). Also, the control panel was not attached. I turned in a trouble ticket a month ago and have heard nothing. 2. Ordered additional shelves for both units over a month ago and have no status updates and no projected delivery date. 3. Requested a price on a stand-alone cooling unit, but never received a response.

We have owned a Vintemp for about 3 years and have been very happy until a week ago when it quit cooling. We have tried to contact customer service several times but they do not return calls. Next option was to call several local service people and their response was we no longer service Vintemp because parts are too hard to find. So what am I to do? Happy with the product. But customer service sucks.

Ordering via phone was fine. Followup on shipping info was poor! After ordering I was told by the person I ordered with that shipping info would be sent within 2 business days. That never happened inspire of 2 additional phone calls with the sales person! After several followup phone calls to find out when item would arrive I finally received the promised shipping information 3HOURS BEFORE THE ITEM WAS DELIVERED!!!!!!!! This being over 10 days after ordering!

Registered for warranty and no response. As well, after calling in and discussing My new purchase there wa no willingness to send out a new screw in caster. A simple part with very little cost to provide customer satisfaction. After many weeks I am asked to fill out this questionnaire and still no reply even to register my warranty. Cmon guys, you are better then this. Great products but awful customer svc to date.

2 vinotemp wine fridges delivered 2 weeks ago. Upon 24 hours wait, plugged fridges in. Both units bottom section will not cool below 72 degrees. After call to technical service, it took 10 days and numerous calls by myself to get a service appointment. Then appointment takes additional 1 week. 3 weeks. Horrible service. Vinotemp is 20 miles from my house. They wont give me new fridges. They want to repair NEW fridges.