VinfolioReviews of vinfolio.com

Sometimes the delivery to my cellar @ VF takes a long time. I have to revise my inventory frequently to ask for wines pending arrival.

I had forgotten to have my wine shipped for Christmas. I contacted VF and they made the effort to get it to me in two days. Just fantastic customer service!

I totally get it- it’s COVID and things are tough- customer service has fallen off at Vinfolio. I never know what is happening with my wine or if it has been received or not. I placed my order several days before Dec 28 and then got the acknowledgment on Dec 28. Everyone at Vinfolio is super super nice and I know you are all trying really hard. I’m sure you are swamped.

Storage inventory tracking is painfully slow

Delays in wine delivery, getting the wrong delivery date , off by two months. Poor notification of wine arrivals and delivery changes.

Wish they could inbound wine a bit faster

Performance is average at best. I’ve purchased bottles that are characterized as being in stock, yet I receive no updates on their status for months. Only after inquiry do I receive updates indicating that the bottles are expected “soon”. Only after multiple inquiries was I finally able to secure shipment. I love my Vinfolio app and find the numerous offers intriguing, but I won’t be purchasing many more bottles if this level of service is the norm. There are too many other outlets that provide much better service.

Service was great when i finally got someone on the phone..... but it took multiple emails and multiple phone calls to get a response from Vinfolio.