villohome.com Reviews | Read Customer Reviews of villohome.com

villohome.comReviews of villohome.com

4.0255 reviews
Home Improvements
6272 Opal Lane, Grand Blanc, Michigan

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villohome.com

About villohome.com

“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are,“Do the RIGHT thing no matter what”“Treat the customer the way you want to be treated as a customer”“Speak the truth and act truthfully under any circumstances”“Prioritise consistency over intensity”

villohome.com (villohome.com) has 255 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Website: villohome.com
Category: Home Improvements
Location: Grand Blanc, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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villohome.com reviews

255 approved reviews, newest moderated first

EGLC
Aug 13, 2026
Our experience with Villohome started great...
Our experience with Villohome started great. Custom order that their customer service was very helpful with. Gave lots of great updates about the production schedule (though their manufacturing site looks like it is located at a garbage dump). What went wrong was that the sinks all had huge leaks before even being used once. Villohome refused to assist with this issue, instead telling us that we would need to be the ones to do the work for sealing (sealing does not fix a leak, it just helps prevent them). Why would we pay that much money for an incomplete product? Poor craftsmanship and disappointing customer service all around.
Response from villohome.comSep 10, 2026
We’re very sorry to hear about your experience with the custom sinks. We understand how disappointing it must have been to face leaks and feel unsupported. Your feedback is important, and we’ll review both our product quality and customer service processes to ensure issues like this are handled better in the future. Thank you for bringing this to our attention.
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Hcr
Aug 10, 2026
I never received my item
I never received my item. It’s impossible to reach customer service. They sent a fake tracking number that is not valid.
Response from villohome.comSep 10, 2026
We’re very sorry to hear you haven’t received your item and that the tracking number caused concern. This is not the experience we want for our customers. Please reach out to us directly so we can investigate immediately and ensure you receive either your order or a full refund. Thank you for bringing this to our attention.
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stephen F.
Aug 5, 2026
Overcharge for deliver
Overcharge for deliver. $30.00 for a small envelope what a rip off will never use you again
Response from villohome.comSep 10, 2026
We’re very sorry to hear about the delivery charge issue. We understand your frustration and regret that this caused disappointment. We’ll review our shipping policies to ensure they are fair and transparent. Thank you for sharing your feedback.
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Marsha
Aug 4, 2026
I paid you and I have not received my…
I paid you and I have not received my item. You took much money and gave me nothing.
Response from villohome.comSep 10, 2026
We’re truly sorry to hear about your experience. Please know we take this very seriously — we never want our customers to feel let down. We’ve already initiated steps to resolve this and ensure you receive either your item or a full refund promptly. Thank you for bringing this to our attention.
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Steve W.
Aug 1, 2026
Product is great
Product is great, showed in in 4-5 days, would use them again!
Response from villohome.comAug 3, 2026
We’re so glad you’re satisfied, and we look forward to serving you again.
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John
Aug 1, 2026
Picture and actual product not always the same.
The picture of the tray shown on your website did not match the product you sent me. The picture on your website showed a tray with darker shades of blue mixed with white. The product I received was more of a light aqua blue with tan specs. I wanted to match the existing pots in my garden.
Response from villohome.comSep 10, 2026
We’re very sorry to hear the tray did not match the photo shown online. We understand how important it is to receive the exact color you expected, especially for your garden setup. Thank you for bringing this to our attention — we’ll review our product images to ensure they better reflect the actual items. We appreciate your feedback and regret the inconvenience caused.
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Erica S.
Jul 28, 2026
I was sent the incorrect tile- not what…
Update- only after I emailed the company I was told the tile I ordered was out of stock. The company should have advised me in advance that it was out of stock. They did refund me once they received the email. I was sent the incorrect tile- not what I ordered. Disappointed because we need to make a quick decision and now will have tk find a different alternative.
Response from villohome.comSep 10, 2026
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the incorrect tile and the delay in informing you about the stock issue. We’re glad we could process your refund promptly, and we’ll work harder to improve communication so situations like this don’t happen again.
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customer
Jul 27, 2026
Item came quickly and it was just as…
Item came quickly and it was just as described. I would recommend and would gladly purchase from them again.
Response from villohome.comAug 3, 2026
We’re delighted you had a great experience with us, thank you!
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