villohome.com Reviews | Read Customer Reviews of villohome.com

villohome.comReviews of villohome.com

4.0255 reviews
Home Improvements
6272 Opal Lane, Grand Blanc, Michigan

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villohome.com

About villohome.com

“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are,“Do the RIGHT thing no matter what”“Treat the customer the way you want to be treated as a customer”“Speak the truth and act truthfully under any circumstances”“Prioritise consistency over intensity”

villohome.com (villohome.com) has 255 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Website: villohome.com
Category: Home Improvements
Location: Grand Blanc, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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villohome.com reviews

Showing 10 reviews with 2 stars · Clear filters

Lori M.
Oct 23, 2026
the quality is good but they are not a…
the quality is good but they are not a match to my other letters unforunately
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Danita H.
Feb 2, 2026
Ordered Jan10
Ordered Jan10. Have not received
Response from villohome.comFeb 2, 2026
Hello Danita, We are truly sorry for the delay with your order. Due to a high volume of similar orders, there has been a slight delay. At present, your order is out for delivery and should be delivered today. We truly value your patience and understanding, and we’ll continue working to ensure smoother deliveries in the future.
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Paffy53
Jan 13, 2026
No response to my submitted questions.
I sent in a few questions regarding Santos Mahogany wood flooring. I never received a reply back. Considering the cost of Mahogany flooring and my interest to purchase I would have expected answers back from my submitted questions. As a result, I made my purchase with another vendor. I did purchase a sample of the wood flooring, and it did arrive fast. It was what I was looking for and would have purchased from you.
Response from villohome.comJan 15, 2026
We sincerely apologize for not responding to your questions in time. We’re glad the sample arrived quickly, but regret that our delay led you to purchase elsewhere. Thank you for your feedback—it helps us improve, and we hope to serve you better in the future.
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Not H.
Nov 16, 2025
I paid $40 for a sample that took a…
I paid $40 for a sample that took a long time to come and then it wasn't even the correct sample, then I wrote to customer service about receiving the wrong sample (that cost $40!) and I have not heard back from them to correct the issue.
Response from villohome.comNov 17, 2025
We are already checking the same with our vendor on this - and will update here only. Update : We have asked for the images but we didn't get from your side. We have the authority of refunding from our hand - but we have to check the image as vendor is claiming they have sent the correct one.
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Earl H.
Jul 15, 2025
Very long time waiting for part
I ordered this part on May 28th and received it July 14th. That is an exceptionally long time to wait for a remote control.
Response from villohome.comJul 23, 2025
Hello Earl, Yes it was delayed from vendor's side and we informed you over mail - can you please let us know about the product?
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Matt N.
Feb 21, 2025
Poor customer service and misleading…
Poor customer service and misleading website. I ordered flooring and paid. Two days later they came back and said I needed to pay more if I wanted the product. Then, they stopped communicating. After writing this review they started communicating again. They said they didn’t charge me but they did, my credit card shows charges from that date. They reversed the payment and now are leaving the order sit open. Avoid at all costs!
Response from villohome.comFeb 26, 2025
Hello Matt, Regarding order #11543, we are working to find suitable shipping arrangements. Although we haven't shipped or billed you, and are awaiting payment for extra shipping, you submitted a duplicate order and reviewed our service negatively. We would appreciate the opportunity to serve you before being evaluated.
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Evan
Jan 23, 2025
Bait-and-switch vendors, no accountability.
I purchased an item on villohome on January 5, 2025. After several days without updates on the order, I reached out to customer support for a status update and was told that they were in contact with the vendor. After several more emails back and forth my order was updated to show an inferior item of much lower value and the order eventually shipped arriving on January 17th. I contacted support again to let them know that the vendor has bait-and-switched the item but never got a reply.
Response from villohome.comJan 24, 2025
Hello Evan #10253, It's not like this - vendor is very genuine - we have a long history with them in terms of working - there was mess-up due to the platform we are using and there were issues in pricing images and product description which were not getting updated - we are still in touch with vendor finding the best possible solution - and will surely update you what we can do on this. I will keep you updated.
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Shannon R.
Jan 3, 2025
Inaccurate shipping time
As it was a holiday gift, I ordered from this site due to the advertised shipping and arrival date of 5 business days after same or next day ship date. This was 12/16/24. I received no tracking or status update despite contacting the company on the shop app. It arrived on 1/2/25.
Response from villohome.comJan 9, 2025
Dear Richard, We are writing to inform you that your order experienced a brief delay due to circumstances beyond our control. As PO Box address was provided we had to ask for the physical address due to company policy. In addition your order was placed over the weekend, it was processed on the following Monday. Unfortunately, the holiday season resulted in an unprecedented volume of orders, and our 3rd party warehouse faced staffing constraints. Consequently, your order was delayed by 3-4 days. We regret any inconvenience this may have caused and appreciate your understanding. Thank you for your patience.
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