villohome.comReviews of villohome.com

Lasted about an hour. Picked it up and it fell apart.

My partner ordered a product from this company recently. We then received an email from the company (post-payment) asking if we would accept a different product instead (different dimensions than what we ordered), and we said no. We received the incorrect product anyway, and now no one from the company is responding to our requests to initiate a return. On top of this, via their return policy, it appears that the company would expect us to pay for shipping (hundreds of dollars) to return the incorrect item they’ve sent us. Be wary about doing business with this company.

Never got my order !!!!!

Extremely Disappointing Experience – Misleading Product Photos and Unacceptable Delay I strongly advise anyone considering purchasing from VilloHome to think twice before placing an order. My experience has been extremely disappointing and frustrating. I ordered a marble table based on the photos and description on their website, but the actual product does not match the advertised appearance. To make matters worse, the website stated that the table would ship within one week, yet more than three months have passed without the table even being shipped. When I raised my concerns and requested a proper solution, the company refused to offer a straightforward cancellation and full refund, hiding behind its made-to-order policy instead of addressing the serious delay and product discrepancies. Customers deserve honest product representation, realistic shipping timelines, and fair customer service. I have kept all correspondence and order documentation, and I am prepared to escalate this matter through the appropriate consumer protection authorities and my payment provider if it remains unresolved. I would not recommend this company based on my experience. Think carefully before spending your money here.

Terrible customer service. Would not recommend anyone buying from this company.

Website said free shipping, but we were charged shipping. Customer service did reach out saying they’d refund the shipping, but instead they canceled to whole order and we didn’t get the product.

I would give zero stars if I could. I received a baby T-shirt which was of poor quality and really ugly, I couldn’t even hold a teddy bear. I asked to send it back, and they have put delay tactics in place , including having to send videos, photos, a detailed explanation, and proof or packaging and proof it hadn’t been worn etc. I said that they can look when they receive it, and they refused to provide details unless I did. It is 2026, if a customer doesn’t like the product, and they have a 30 day refund policy, they should honour a simple return.

My order was supposed to arrive last Saturday according to Shop. Now it's saying Friday. I also noted that one of the bogo items is not on the order. Instead of 2 bogo orders . It looks like I will be getting buy 2 get one free.