villohome.com Reviews | Read Customer Reviews of villohome.com

villohome.comReviews of villohome.com

4.0255 reviews
Home Improvements
6272 Opal Lane, Grand Blanc, Michigan

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villohome.com

About villohome.com

“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are,“Do the RIGHT thing no matter what”“Treat the customer the way you want to be treated as a customer”“Speak the truth and act truthfully under any circumstances”“Prioritise consistency over intensity”

villohome.com (villohome.com) has 255 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Website: villohome.com
Category: Home Improvements
Location: Grand Blanc, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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villohome.com reviews

255 approved reviews, newest moderated first

Lisa B.
Aug 11, 2024
Received item with significant damage…
Received item with significant damage on two pieces of the item. Contacted customer service right away (same day of delivery) letting them know of the damage. Submitted over 6 photos and still no resolution on what to do. Asking for a refund and what to do with damage item and being told to hold onto it until they get back to me. I'm confused why the paying customer is being put out and just wants this matter resolved. Why is it taking almost a week?!
Response from villohome.comSep 5, 2024
Hello Lisa, It's Pratik from Villohome. Firstly, I apologize for the inconvenience that was caused to you due to the delay in bringing the resolution to the damage matter. I see that we were able to resolve this matter by issuing a full refund to you on 08/13/2024. We also emailed you a refund confirmation. Yes, I do agree that it took our claims team more time than usual to investigate this case however we tried our best to resolve it as soon as we could. Thank you. Regards, Villohome Team
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Nicole
Aug 10, 2024
Review of Blue Stone I requested a sample and it was…
I requested a sample and it was delivered promptly. The issue I have is that we paid 9.99 for this sample and it was not what it said it was. The description said it was a Blue Stone and what I received was a white piece of marble. Did not appear to be bluestone at all. Tile Sample Product: Bluestone Versailles Pattern Marble Tile Sandblasted, Brushed
Response from villohome.comSep 5, 2024
Hello Nicole, Thank you for leaving us your review. Could you kindly email the pictures of the tile that you received at [email protected] so that we can investigate this matter and resolve it asap? Thank you. Regards, Villohome Team
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Portia S.
Aug 5, 2024
Great service
Great service, love it statue
Response from villohome.comSep 5, 2024
Hello Portia, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
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anthony
Jul 30, 2024
I was a little nervous ordering from an…
I was a little nervous ordering from an online store I have not done business with before, Villo home was quick in getting the estimate and shipping info and the delivery was quick from Michigan to Texas.
Response from villohome.comSep 5, 2024
Hello Anthony, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
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Steven
Jul 26, 2024
Shipping was fast and product was…
Shipping was fast and product was accurately described on website.
Response from villohome.comJul 26, 2024
Hello Steve, thank you very much for sparing your time and give us the review. We look forward to serving you in the future as well. Have a lovely weekend.
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Julie J.
Jul 23, 2024
Still waiting for my package to be…
Still waiting for my package to be delivered. It’s been a week today since it’s been shipped and it was ordered on July 11th. If I knew it would be coming from China, I never would have ordered it. Disappointed so far.
Response from villohome.comJul 26, 2024
Hello Julie, we apologise for the delay in getting your item delivered. The product that you have ordered belongs to our 3rd party vendor hence we have limited control over the shipping. That said, we assure you that our team is actively working on your order and will share with you the status asap. Your patience is greatly appreciated. Regards, Villohome Team
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Roberto
Jul 23, 2024
great service and youre web site is…
great service and youre web site is incredible when i hit the lottery ill be shopping with you to decorate my dream house. Thank you
Response from villohome.comJul 23, 2024
Hello Roberto, thank you for leaving us a review. We greatly appreciate it and we look forward to serving you in the future.
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