Miriam M.
Very poor quality merchandise
Very poor quality merchandise. The paint on the boxes was running. You made it very difficult to return requesting photos, a 25% restock fee and return shipping fees. I will never purchase from you again.
Response from villohome.comSep 2, 2025
Hello Miriam, This is Uchit from Villohome first and foremost, I sincerely apologize for the delayed response. Regarding your request to return Order #14477, I’ve attached our official Return Policy for your reference. You can review the process outlined on our website to initiate the return. Please note the following important details: A 25% restocking fee will apply. Return shipping charges will be borne by the customer. Before proceeding, we kindly ask you to share clear photos of the delivered items to confirm they are intact and undamaged. The items must be properly repackaged to ensure safe transit during the return process. Once we receive the photos and confirm the condition of the products, we’ll guide you through the next steps. Please let us know how you'd like to proceed. Hello Miriam - we asked details from you on this - atleast you should have shared the images we would have asked the vendor to take a look and then took the decision of what can be done.