Levon F.
Product was ordered more than 20 days…
Product was ordered more than 20 days ago. No shipment, no response to emails or phone calls.
Response from villohome.comOct 28, 2025
It's coming from overseas that's why it took time.

“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are,“Do the RIGHT thing no matter what”“Treat the customer the way you want to be treated as a customer”“Speak the truth and act truthfully under any circumstances”“Prioritise consistency over intensity”
villohome.com (villohome.com) has 255 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing255 approved reviews, newest moderated first
Levon F.
Product was ordered more than 20 days ago. No shipment, no response to emails or phone calls.
Response from villohome.comOct 28, 2025
It's coming from overseas that's why it took time.
Paul D.
Came in great shape and on time.
Response from villohome.comOct 28, 2025
Thanks for the review! We're glad everything arrived safely and on schedule—appreciate you taking the time to share!
Lois C.
Easy to order quick delivery
Response from villohome.comOct 28, 2025
Thanks for the feedback! We're glad the ordering process was smooth and delivery was speedy - appreciate your support!
MIT
Fast shipping, fair price
Response from villohome.comOct 28, 2025
Thanks for the great feedback! We're glad the shipping was speedy and the pricing felt just right. Appreciate your support!
SDM
Outstanding customer service! Answered all my questions quickly and kept me up to date during every step of the ordering, processing, and shipping process. Product received is exactly as promised!
Response from villohome.comOct 28, 2025
Thank you so much for the glowing review! We're thrilled our team could support you every step of the way and that the product delivered exactly what was promised. Your satisfaction means the world to us!
Y.Tanguy
Low quality overpriced product that didn’t work for us. Initiated return and was informed that there was a 25% restocking fee and I would be responsible for initial and return shipping - which was also unreasonably expensive.
Response from villohome.comSep 30, 2025
Hello Yan, Yes we had a conversation over email regarding this - this particular vendor "WeenieWarmers" on our website does not offer returns since 2012 - they only offers "Exchange or Store credit" - if possible could you please connect with us and confirm so we can close this request. We were ongoing on this conversation over email - I don't know why you posted negative review here. Not an issue - If possible please select and confirm.
customer
Did not receive the order
Response from villohome.comSep 29, 2025
Hello, Tracking Number: 9200190365420800127074 on USPS shows it's delivered on 15the Sept at BELVEDERE TIBURON, CA 94920 September 15, 2025, 6:21 pm. Can you please recheck and let us know?
MB
The sample took a very long time to arrive and when it did it was very small and broken!
Response from villohome.comSep 24, 2025
Hi Michelle, Could you please send us images of the broken sample? We need to share them with our vendor for verification. According to our website, the sample size is 4"x4", but since it's broken, we should inform the vendor accordingly.