customer
The Shop app is a little tricky
The Shop app is a little tricky. Ad offered a steep discount and I was trying to check that out using the checkout feature to see the discount. Shop app just processed it as a purchase without any further action from me and there was no easy way to cancel the transaction. The item is very nice and will work but it was bought “on accident” due to the Shop app and the discount offered wasn’t applied in any way. Not super happy about that but the product is good and will work. Wouldn’t use Shop again or order from your shop again as a result though.
Response from villohome.comJan 15, 2026
Hello Sam, We are truly sorry for the issue you faced. If you placed an order accidentally, you can cancel it by reaching out to us via email at [email protected] or by calling us at 810‑208‑9223. We sincerely hope you will trust Villohome and order with us again in the future.


