VikingReviews of viking.com

I made an initial enquiry regarding facilities for a family member that had mobility issues and may have needed to take a wheelchair on board. I was appalled at the response which was along the lines of, staff will not help you with moving the chair down the stairs even though the on-board lifts don't travel to all the floors. Also, it may not be possible to leave the ship on excursions in certain ports as you would have to disembark across several moored ships (not possible with a wheelchair) due to the way ships are moored to each other. Sounds like Viking are only interested in able bodied guests. Having read some of the other reviews I'm more than happy to spend my money with another operator that has a more positive attitude to less able bodied customers.

We booked a Viking Cruise for September 2021. This is a "bubble" cruise; in that one plane from USA to Malta, no pre or post trips allowed and no going ashore on your own. However the US federal government recently advised NOT to travel to Greece or Malta. Due to this advice and the fact: that if one of us were tested positive we would be put ashore to isolate for 7 days (Greece) or if we were near someone who tested positive, we would be isolated in our room for the duration of the cruise. We decided it is too much of a risk. We asked if we can transfer the $20K credit to our Antarctic cruise in November 2022. NO was the response, credits can only be used on NEW bookings! As everyone is booking cruises into 2023 it is nigh on impossible to find a cruise we wish to sail on. Looks as if Viking are hedging their bets that either the credit runs out or us elderly die. Now debating whether to cancel the Antarctic cruise, lose deposit and rebook to use $20K credit.

I totally agree with Vikings customer service being extremely poor. Our 2020 cruise was cancelled and they just gave us a voucher that has to be used by September 2022 instead of a refund of our deposit. All of our other travels that had been booked with both Oceania, Tauck, United airlines and Austrian airlines fully refunded our money. I appreciated it so much you can be sure I will travel with them before Viking ever again even though we have enjoyed several cruises in the past.

I would suggest that you are 100% sure that you want to book a Viking river cruise , before you even make enquiries or ask for a brochure. They never leave you alone. I get brochures on an almost daily basis. I have tried phoning them , but you can never get through. I feel like I will get pestered by them for the rest of my life.I asked for some details during the first Covid lockdown and it never stops. I never want to hear from them again. Be warned!

My Wife and I made a booking for a Viking baltics cruise in September 2019 (i.e. pre Covid). We paid a $3,000 deposit at that time. Following the advent of Covid and given that I have a pnuemonia related permanent lung condition, we decided it wise to cancel not only this cruise however to avoid cruising in future following what has transpired re the Covid pandemic. However Viking would only offer a future cruise credit with no deposit refund option, even following my providing them with a medical certificate as supporting evidence of my lung condition. Form your own opinion however risky indeed investing in a cruise with this company !

Our river cruise was booked for May of 2020. Obviously, that didn't happen. I am trying to rebook a cruise for May 2022. Viking will not extend the travel protection vouchers that expired in April, 2021. That means I am out over $3400. They will not refund, (I didn't even ask for that) I just wanted them to extend the travel vouchers. They will not. I am very dissatisfied with Viking, and I probably will choose a different cruise with a different company . (Hopefully, the other cruise lines will take care of their customers better.)

Because of the pandemic we pushed our cruise from March 2020 to September 2021. Unbeknown to me, they put 75% of my funds in vouchers ($15,000). I tried to cancel the 2021 cruise and they would not refund my total cost. I still have $15,000 in vouchers that I do not plan on using. Vouchers are only good for 2 years. So I’m out of $15k with no recourse other than go on a cruise that I don’t want to do. Also, we took out insurance for something like this. They said I could cancel at any time and be fully refunded. But when I pusher the first cruise, I got screwed. They will not work with anyone who may have the absolute need for a full refund. This is very poor customer relations and a bad business practice. I HATE VIKING!

Six adults took a river cruise from Budapest to Amsterdam. The cruise stopped at Passau Germany because of low water. They offered us the completion of the tour on busses which my wife & I took. On the boat, we had a suite but on the bus tour, we had an ordinary room. The cost of the Suite was double a single room $10,000 vs $20,000. Some people who had a suite on the boat were given an equivalent room on the bus tour. We were not but told by the cruise director that on your return home call Viking and they will be generous. I called my Travel Agent and she said they will not offer you anything. I personally called Viking and they stonewalled me and gave me nothing. BUYER BEWARE in the summer the river is either too high or too low and both cause trouble. I called Viking before the cruise and asked about the water issue. They told me it was ok to travel on the river which was a complete lie. Remember you are just cattle on these cruises once they get your money there is no getting it back