VikingReviews of viking.com

After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. The confirmation email said cancellation for any reason loss of deposit. Seems the generous cancellation “risk free” ended 30 June and despite booking direct with Viking no mention of the changes was made. If you search Viking the risk free still pops up you have to read the fine print to realise it’s all over so be aware.

Viking is a scam. Cancelled cruises, no refunds, 20k gone. Customer service is incompetent. Very predatory. Google it. Read the stories. It is awful what they are doing to people.

See my recent review 'Book at Your Peril' Viking have come back to us reinstated our cruise and added a Beverage Package and £100 each on board spending. Thank you Viking Cruises

Viking cancelled our river cruise back in 2020 because of covid. They issued vouchers instead of refunding our money. I thought that was OK because we still wanted to take the cruise. Found out later that 1) vouchers are person-specific, meaning that I could not use my wife's voucher to pay any of my expenses, and she could not use her's to pay for any of mine and 2) 100% of the voucher had to be used before boarding the ship or you lose the unused portion. Neither policy makes any sense. I paid them a total amount and I should have that much in credit to use as I wish. Viking also cancelled some of our shore excursions and won't refund our money - vouchers again. I figure I lost almost $6,000 because of their stupid voucher policy. Two other couples on our boat had the same experience. Viking is a rip-off, second rate organization.

They will charge you a lot of money but would not care for you at the end of the day. The places I saw needed much to be desired I was told that at the airport someone will help us until we boarded our plane. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . I will never travel with Viking . Their ad is wonderful but after all is said and done it is all crap.

Had a planned eastern European river cruise starting mid-October for over a year. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. Vikings' policy allows no refund under the circumstances (i.e. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! Viking collects 3 fares for a 2 person room. Don't sail Viking unless you are guaranteed of going on the trip. We will never try Viking again!

Viking is horrible. Cancel while you still have a chance. I wish I had. Once they have your money they tell you that you have to jump through their hoops like completing their guest registration form before they will even talk to you EVEN THOUGH YOU CANNOT COMPLETE THE REGISTRATION FORM WITHOUT A PASSPORT WHICH YOU ALREADY HAVE EXPLAINED YOU HAVE APPLIED FOR AND ARE WAITNG FOR)-THIS IS STRICTLY YOUR PROBLEM. After this then if you are lucky and pay them even more money they will talk to you about any POSSIBILITY of changes in arrangements like changes to air travel they have arranged but they have advised you are probably beyond the time limit to do so although it is not yet within the time they have set to inquire). When asked why this is so you are are told basically " because they can".

We travelled on the Viking Moselle and Rhine river cruise on the 25/07/2022. This cruise was our third river cruise and another most excellent experience. The Longboat ship was very well appointed, absolutely pristine and clinically clean. Our state room was most comfortable and fully equipped with all the facilities to provide a high degree of comfort. The restaurant, food and wine were certainly impressive, the standard is comparable to cuisine served in a 5 star top class restaurant establishment. In respect of staff, these were all very smartly dressed, courteous and well mannered at all times. All tours were interesting and exceptionally well organised led by professional knowledgeable guides. Where travel to the places of interest necessitated transport,Viking coaches were on hand these being pristine, clean and most comfortable. In concluding, Viking provided a most wonderful holiday experience.