VikingReviews of viking.com

We did the Grand European Tour in October. Overall we had an ok time, but I would never do this again. Maybe with a different company but our lovely 25th anniversary River cruise turned into ugly docking situations and bus rides. Not worth the price. Initially, I did thorough research and knew low water levels may be a problem so I purchased the very high priced trip insurance that allows you to cancel for any reason. Unfortunately Viking didn’t let on there were issues before we boarded our plane. We arrived to be told that we wouldn’t be boarding in Budapest at all, and our time in Budapest would be impacted by the need for the first of many bus trips to board. Water levels affected us one more time midway through the cruise and we had to swap ships, which resulted in a fellow passenger having their luggage lost. We reserved a suite and I was so looking forward to having coffee on my balcony and a relaxing read out there every once in a while. Well, imagine how shocked I was when most mornings you open your curtains and find you are staring directly into the cabin of another boat. They tie all the boats together next to each other to dock. So much for the view… Lastly, there was a problem at some point navigating through some locks overnight and we woke to find out we had reversed and sailed backwards to dock at a port that was behind us. To try to see the most scenic section of the river, a series of bus rides and smaller boats were lined up to try to get us there. The ship wouldn’t be able to make it before dark and we would miss it otherwise. My husband decided to go on this but I stayed back. I wouldn’t say I often get car sick but I did on the buses and this was an extended day of bussing. No thanks. Most of the logistical problems they had on our boat had nothing to do with water levels. They struggled to meet the promised itineraries. The cruise director did a wonderful job and all the passengers adapted and tried to enjoy themselves, but it doesn’t make me want to do it ever again. They told us Viking would be contacting us to get some sort of compensation for the disastrous itinerary, but I heard nothing. After a couple weeks I reached out to them myself. After explaining our disappointment in our anniversary vacation, they stated they would give us $1K credit for our next trip (um, I’m sorry what next trip) and we would have to sign an NDA. 😳 Keep in mind, the trip for both of us cost over $30K. So clearly I signed nothing and I thought you all should know what could happen on these boats.

Having watched yr as for the millionth time on ITV x my feelings for Viking cruises have gone from interest to revulsion. When I hear the music coming on and the same ads over and over I never want to go on a Viking cruise.

Lasciate perdere questo gioco, fa schifo, chiede troppi soldi e alla fine si perde sempre e venite tagliati fuori dopo mesi e mesi che faticate per altri gruppi !!! Se vi iscrivete è quasi impossibile cancellarvi e il sistema è il tipo di gioco funziona malissimo, passate oltre

Uses stolen information to get addresses for their mailing lists. I never use my living address, period. I only receive deliveries from Amazon here. Otherwise, only my state government and previous employers have had it. My state and one of those jobs were hacked last year and my information was stolen. Suddenly, I receive a Viking advertisement here. I have lived here 4.5 years and NEVER received junk mail for anything. What does this leave me to believe? Either 1) Viking brokered a deal to get my address from Amazon without my knowledge or consent--which I don't believe, or I would've gotten spam from other parties Amazon sold my info to in the past. Or 2) They bought it directly from my state. Highly unlikely since the only state dept that has this address is HIPAA protected. Or 2) Viking bought a blackhat list of stolen information from one of the previously mentioned data leaks. Even if I had the money to go on a cruise, I would NEVER use Viking at this point. Trash companies do trash things.

This was our 3rd cruise with Viking,,,,but this one was the worst. We travel with them over Christmas and the New Year. No special dinners for Christmas or New Year. The food was very poor. My husband has an allergy and for the first few days nothing was prepare for him. They told us that some food come already prepare. Also Viking stops in big city's very far from the centrum. I’m not sure why? As other ships stops in very central location. I don’t know why for Viking was high water level and for other not. On one occasion we wait 1.5 hour in cold weather for the ship to arrive and collect us. Absolutely not acceptable. Very disappointed cruise. People should really be careful booking with them. The good thing they have is the great staff. On our ship all staff was fantastic. Well done. Viking lost his spark and they don’t care about the quality any more. Other river cruises are much better. For us that was our last cruise with Viking!

Our first cruise with Viking and definitely the last. A ship that was only a year old yet was already feeling its age. Staff service was hit and miss, tables for dining too close together and the meals in some occasions very inconsistent and not the 5* star we were expecting. Cleaning left a lot to be desired with housekeeping contacted on numerous occasions due to the poor state of public areas. We did our own flights thankfully as we heard horror stories from other passengers of misconnections and luggage taking extra days to arrive. The crew spent a lot of time cleaning the external areas of the shop - our balcony was cleaned every second day when this could have been better deployed into other areas. The oddest item was when ordering a Pina Colada received a mass of ice which was undrinkable. Complainants were given a tray of sugary cakes - not what we wanted , just good food and service which we paid a lot if money for.

Totally disappointed. Booked as a Xmas market cruise, then told the markets would be shut on Xmas Eve and Xmas Day ..not something you wouldn't know in advance. You wouldn't even know it was Xmas on board, very little in the way of decorations apart from a couple of trees. No staff wearing as much as a Xmas hat. Poor choice of meals and rigid scheduling .for example, did not finish dinner until gone 2 on Xmas Eve and then dinner at 6 as some people on a trip out. Surely not beyond the realms of possibilities to do 2 settings. Rushed meals with waiters clearing up around you. Nothing to eat between meals apart from cookies. Couldn't open our balcony for over 24 hours due to a ship docked next to us ...noise and smell were horrendous. Spent 2 hours trying to sleep on the floor of the bathroom. Nobody bothered. No dress code..even on Xmas Day people dressed in jeans. Not blaming Viking for weather but hardly any sailing due to high water levels..bussed to Bratislava from Vienna. Would not recommend.

My wife and I booked a Danube cruise in August 2023. While in Amsterdam I fell and broke my patella requiring an immediate return to the states for surgery. We opted not to purchase their insurance, so the cost of the cruise was ultimately on us. This I am not disputing. We had purchased an expensive upgrade suite that we wished to transfer to our traveling companions and asked that they be allowed access to the room we had fully paid for. This was not allowed and my friends were charged a substantial upgrade fee. I felt that this was a poor corporate policy and attempted to challenge the decision asking for the money charged to our friends or for a voucher to be used if we used Viking again. Discussions with their representative were disquieting. They informed me that this was not their policy despite, in my opinion, they had "double dipped" on the charge. I still feel that this policy is an obvious example of corporate greed. I have no additional recourse other than to make my concerns open to other cruise line customers. We will not be booking with Viking again and I have contacted my professional organization informing them of my experience. I suspect this will result in thousands of dollars in lost revenues. Also, I was informed by my travel companions that the upgraded suite did have issues. Located near the engine, the sound was invasive and the fuel smell pervasive. Note, too, that the Danube fluctuates in depth substantially and that some visits to villages have to be reached by bus. If the river is too high or too low ships cannot get by the bridges. On the positive, I was informed that the service was exemplary. Dr. Gregory C. Marone