VideoGen makes it easy for anyone to create professional, copyright-free videos in seconds. Making videos is hard, time-consuming, and expensive if you hire someone to do it for you. With VideoGen, it only takes a few clicks!
VideoGen (videogen.io) has 106 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
videogen.io
Website
videogen.io
Category
Video & Sound
Listed on Five Star Index
2026
About these reviews
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The company replied to 25% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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They don't cancel your subscription fee on the same day you charged. As I forget to cancel my monthly subscription, they charged me. After I realised, I sent them a cancellation email kindly. Most of companies, especially startups cancel the invoice even you benefitted their service. Even I didn't use their services and asked for the cancellation, they didn't accept. Also their video gen website is not useful. It is very easy website and overpriced.
Response from VideoGenOct 9, 2024
We sincerely apologize for any inconvenience caused and for the delay in our response. We’re a small team of three engineers who scaled to over 1 million users out of our college dorm rooms, so we may have missed your earlier message due to overwhelming demand.
Since you last used VideoGen, we've made significant improvements, including enhanced video matching to help users find the right footage faster, project saving, and AI-generated cartoons. We’re constantly working to make the platform more intuitive and valuable to our users.
I want to assure you that we are now prioritizing refund requests and streamlining the cancellation process to avoid such complexities moving forward.
RA
Rachel
Avoid this platform at all cost
We were trying different platforms to see what is best feasible for our business. Then we discovered this platform and thought it was a good idea to subscribe to test it. Since they do not have a trial period, we paid for the yearly since its cheaper. then after going into more details, we found that this platform is not as good or effective as we thought. Very bad AI, definetely not smart, artwork is repetitive for most videos and not related to the created content and it is so hard sometimes to find a good photo or video for the content we had. AND everytime you close the video and comeback to the same one to finish editing, you have to regenerate it (its not saved) so they will deduct credits from your account again and again. Which wasted a lot of our time and didn't give us the quality we need. ON TOP OF ALL, when we requested to cancel, only after 3 days, the company was very strict that we wont get any refund, even though we are not going to use the platform and we already did cancel. Thats a very bad way to do business, so stay away from this platform. REPLY TO PROVIDER COMMENT: We have reached out many times regarding the refund since we paid for a year and we are not using the platform at all but you weren't supportive or understanding at all. You actually asked us to understand that you are a small team which is not our place to do. we are also a business and paying money for something we won't be using just because you don't have a trial period so we can test is not acceptable and any reputable company would have understand this situation.. We actually fought through emails and your replies were even more frustrating which caused us to add negative reviews about the experience. So good luck I hope you are now treating your customers much better and not just seeking money out of them!
Response from VideoGenOct 9, 2024
We sincerely apologize for the experience you’ve had and for the delay in our response. As a small team of three engineers, we’ve scaled to over 1 million users in a short period, and we acknowledge that we fell behind on customer support due to overwhelming demand. We deeply regret that this impacted your experience.
Since then, we've made significant improvements, including a project-saving feature that ensures your work is always available without using additional credits, so you won’t need to regenerate videos when returning to edit. We’ve also enhanced our video selection algorithm, making it easier to find high-quality, relevant visuals for your content.
Regarding your refund request, we understand your frustration. We're now on top of our refund processes and have adjusted our policies to be more aligned with our customers' needs. Please reach out directly, and we’ll do everything we can to assist you.
SC
Steve C.
I signed up for Pro
I bought the pro plan. When I clicked voices I got one choice, Kyle. I would like to be able to find the 50 plus voices but they are not showing.
Update: If you have your screen size set at more than 100% the voice choices are hidden. I let Anton at vidogen know about the experience.
Now that the voice dilemma is solved, I am enjoying his easy to use product.
Response from VideoGenApr 20, 2024
Steve, thank you for your patience and feedback. I kindly ask that you update your rating from 1 star if the product is meeting your expectations.
YA
YannisP
Avoid
I first purchased the $5 package and then upgraded to the Pro package, hoping to create videos longer than 3.5 minutes. However, I was disappointed to find out that I needed to purchase the $99 package to create longer videos. It was unclear that the 5000 characters of the script only equated to 3.5 minutes of video. To make things worse, the company has a strict no-refund policy, which feels unfair. They seem more focused on taking your money than providing quality service. I would highly recommend avoiding this service at all costs.
Response from VideoGenOct 3, 2024
We’re sorry to hear about your experience, and we appreciate your feedback. When you initially subscribed, we were still in college and couldn’t dedicate 100% of our time to VideoGen. However, as of May, we’ve gone all in and made significant improvements, including bumping the Pro package video limit to 10 minutes. We also strive to be gracious with refunds, and we’d be happy to take a closer look at your case. Please reach out to our support team, and we’ll do our best to resolve this fairly.
RA
Rafal
Try before you buy
I have subscribed to the Pro version of the product, paying $20 for a year, under the impression that this subscription would allow unlimited usage. However, the maximum video length is only 3 minutes, and the amount of usage per month is insufficient for someone who is in the learning stage of video creation. I believe Videogen should clearly explain all subscription options in advance or allow users to subscribe for one month to try the product.
Response from VideoGenOct 3, 2024
Thank you for your feedback, and we’re sorry to hear about the confusion. To provide more flexibility, we have bumped the maximum video length to 10 minutes. Additionally, our pricing page clearly details all subscription options. We're committed to making VideoGen more user-friendly for everyone, especially those in the learning stage.
SP
Spike P.
This is a really good tool and makes…
This is a really good tool and makes video production easy and accessible. It’s great for creating YouTube ads for use in Google Ads Performance Max/Discovery campaigns etc for which creatives are often hard to obtain. Videogen makes it easy to create short videos for client promotion. They may not be enterprise production level, but I’ve made videos professional enough to please a client and with very little cost because the time saving versus Adobe Premiere or similar is insane. Don’t expect a million features, expect a simple user friendly UI that allows you to create simple and effective videos with built in AI that assists in the writing of scripts. The stock video repository could use some expansion, but you can easily provide your own videos. The text to speech is also good quality and the British voices have natural language flow. Overall, definitely recommended and exceeded my expectations
JK
jamila K.
VideoGen A Users - Friendly Marvel
It's accessibility sets VideoGen apart, you don't need to be atech whiz to produce stunning videos.its user-friendly nature makes it a must have tool for anyone looking to elevate their video content effortlessly.
Response from VideoGenOct 3, 2024
Exactly! We are excited to keep improving and simplifying the video creation process.
BB
Benjamin B.
Impressed with VideoGen
Impressed with VideoGen! It excels in its current capabilities, offering a unique combination of text-to-voice, text narration, and AI generation or file import (a big thing for me!- many did not do it) in one user-friendly platform. As someone who's tried multiple tools, VideoGen stands out for its efficiency and all-in-one functionality. Highly recommend it, and the customer service is top-notch too!
Response from VideoGenOct 3, 2024
We're glad to hear your thoughts! Our mission is to make video creation as seamless as possible, helping you easily turn ideas into videos. Also, to streamline the process even further, we’ve introduced an auto-editor that creates a video by automatically arranging your imported files based on the script.