Michael
Problem with Refund
Although VideoGen is a very good way to create new videos, and has quite a user friendly interface, it lacks a good voice cloning technology, contrarily to what I was made to understood at first. In fact, one has to choose from a number of voice avatars included. Because of this I have decided not to take this product. However, I have been asking for a refund as I don't need this product for this reason, but system keeps sending me from one place to another without any resolution. I expect this case to be solved, now as I am still within the EU 14-day cancellation period. Michael
Response from VideoGenNov 17, 2024
Thank you for your feedback. We’re sorry to hear VideoGen didn’t meet your expectations regarding voice cloning and for any inconvenience with your refund request. Please reach out to our support team at [email protected], and we’ll investigate this promptly.



