Clive T.
The fit-for-purpose quality of VideoByte products and the extraordinary effort in meeting post sale service issues.
I am a 74 year old man from Queensland, Australia and I have spent many years involved with computers and software products ranging acrosss office products, music production and video production and I often need to rip movies and audio material from Bluray and DVD media for my projects; I have had good and bad experiences with many products and I have to say, for a number of reasons, VideoByte and the VideoByte BD-DVD Ripper program in particular are right up there with the best. My experience began on 6 August 2024 when I purchased VideoByte BD-DVD Ripper program. After using the program for some time I realised that this was by far the best fit-for-purpose program avaiable on the market and as a result it became one of my favourites. Over the last year I have had a number of issues with my computer, including system crashes and required hardware upgrades, all of whiuch varied the "Machine ID" which indicated to the VideoByte BD-DVD Ripper program that it was a different computer or the hardware had changed and as a result I would require a new licence. On some occasions it appeared that no particular issue had caused the registration failure. Every time I contacted the VideoByte Support Team, and over the last year this was at least once a month, without hesitation they immediately reset my registration code so that I could continue to use the program. The response of the VideoByte support Team was very quick. Over the past year while they were in contact with me the Support Team was analysing my issues and troubleshooting with me the variuos approaches I could take to solve my recurring issues. They identified a few other programs (PC Cleanup and Registry Fix programs) that may be interferring with the VideoByte BD-DVD Ripper program. About a month ago, the software engineer developed a Beta version of the program which the Support Team gave me to try. I am very happy to report that this appears to have solved my problem. Needless to say I am a very happy customer; I believe that the VideoByte BD-DVD Ripper program is the best fit-for-purpose program available and I did not want to lose the use of it. THe VideoByte Support Team did not give up in their efforts to fix my problem in the long term and I think there service was extraordinary.



