VIDA SelectFinding your person shouldn't feel like a second job. VIDA Select is modern matchmaking for professionals who refuse to settle. Your dedicated matchmaker draws on our internal database of vetted singles and an active scout network, then handles the searching, screening, and scheduling. You see detailed profiles and photos before meeting anyone. No blind dates. No surprises. Since 2009 we've created 11,000+ relationships, with 82% of clients meeting someone special within 90 days. You approve every match. We handle everything else.
VIDA Select (vidaselect.com) has 457 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Savion S.
Simmy did a great job with keeping me in the loop, being approachable, and making sure I felt like I could discuss anything with her. She was also very prompt with updates!
Response from VIDA SelectApr 7, 2022
Thank you Savion! You were such a pleasure to work with and I wish you everything of the best for the future! 💜 Simmy
Sean
Straight the point of whether or not this could be worth it for you: probably not. For me, they failed to get a single conversation going in my first month. I got a small handful of matches and not a single person replied to VIDA's openers. I asked and asked and they constantly reassured me that my profiles looked great and were completely up to their standards. So while it's not worth it, that's just the beginning of why you should stay far away from this company. My biggest issue with them is that they billed me for month 2 when I never indicated that I was ok with this, and in fact specifically said I only initially approved of 1 month, and they would need to specifically ask me if am I ok with continuing. On top of this, they billed me at after 31 days, not after my month's hours were used up, which they told me specifically is against company policy. They refused to refund me. They are insanely slow and inefficient workers and are certainly just lighting your money on fire. You don't actually pay month by month, you pay them to work a certain number of hours. Their standard $900 package is 40 hours. I was told that setting up an account takes about 10 of those hours. I went through their account set up, interviews and sending pictures, in an extremely standard way. I later found out that they ended up considering this to have used THIRTY of my hours. On top of that, they had literally only send sent 5 thoughtless copy-paste type openers to matches and considered this another whole 4 hours of work. They were not swiping or doing any other work for me. I thought the pictures I already had were weak so I let them hire a photos for me. The photographers are more independent contractors, not employees, but they usually have a preexisting relationship and are specifically approved by VIDA. Honestly my photographer did a dreadful job. My pictures were really unflattering. Huge waste of another $415. Oh and VIDA charged me a $25 travel fee even though I met the photographer within in their fee-less range. Throughout, I felt like they were really slow to communicate. They weren't particularly difficult to get ahold of, but it constantly felt like they were taking things too slowly, both with communication and with work in general. For example, after my photographer sent my photos to them, they didn't even look at them for 8 days, when they said they should be done in 5-7 days. At some point my account manager told me my accounts would be ready by the end of the first week but it took 15 days total for them to be ready. I hired them in January, which is widely well known to be the best time of year to use online dating, and they still got nothing. I am also really suspicious of these Trustpilot reviews, there seems to be a MASSIVE increase in reviews in March. Bottom line: they do mediocre work and don't care about you. If you are looking to improve your online dating results this is definitely not for you. If you would be good at online dating but don't get results because you are extremely busy and don't have time and also have more money than you know what to do with, then this service is perfect for you. Everyone else, stay clear. Edit in response to company response: literally just lies. I omitted talking about the one match I did get, becaus they were such a poor match for me I really should have just unmatched before we got to a date. When talking about the amount and quality of work they did I was still 100% honest. Anyways these are the verifiable lies: This match did not respond to an opener. They messaged first and continued to put in an overwhelming amount of effort to continue to talk me, despite honestly a very dreadful conversation. Also I have dated emails confirming they in fact, did not look at my pictures for over a week. Everything else is hugely misleading. Again I have an email confirming that I was not supposed to be charged until my hours were used up, regardless of when the contract says I would be charged. And since I had not used a single second of the second month, they 100% could have refunded me without any cost to them, they just didn't want to. I was not asking for a refund for "not achieving specific results", I was asking for a refund for a service not provided, that I didn't want provided. So Rosalia can shove that little snippet of irrelevant policy up her ass. And "I tHoUgHt wE eXPlaiNeD the 30 hOuRs wErEnT jUsT sEt-Up", my god stfu. If it takes 30 to be able to get my account ready it takes 30 hOuRs of set up. I was hoping to keep my review accurate and professional, but given that they responded with a steaming pile of lies, I will respond to that with all the respect it deserves: their product sucks beyond comprehension and every single employee is an incompetent idiot and callous ***hole. This is not an overreaction of any kind.
Response from VIDA SelectApr 15, 2022
Hi Sean, Rosalia from VIDA’s Customer Service Team here. I’m so disappointed that you felt you had a bad experience with us overall, especially since we arranged a date for you with one of your matches! While it only happens rarely, there is the occasional client where the service just isn’t a good fit. And that’s one of the reasons we don’t require long-term contracts like most other matchmaking companies do. I understand your feelings of frustration, but because you’ve posted in a public forum I would like to address a few statements that simply aren’t accurate. For instance, you wrote that “not a single person replied to VIDA’s openers” but that isn’t true. Not only did we generate response, we got you a date! And regarding how the auto-billing works, you say here that “I never indicated I was ok with this” in regards to being billed for your second month. But your Matchmaking Advisor explained how the billing works before your service began. And in the email he sent you introducing you to your matchmaker on 11/30, he put it in writing. As you will see if you find that email, it stated, “Remember that the service will be billed automatically on January 13th and the 13th of each month thereafter, but you can put it on hold at any time or change packages simply by sending Abi a quick email.” And you also gave permission for the auto-renewal in the legal agreement that you signed on 12/18: “The Client authorizes VIDA to charge the card the Client has on file each month until the Client cancels the Client’s use of the services…” Although the signed legal agreement also clearly states that “VIDA does not offer partial or full refunds to the Client for not achieving specific results, nor for any other reason”, we didn’t “refuse” to refund you. We gave you a partial refund of $224. You were also refunded the $25 travel fee after our billing error, and I do apologize for that mistake. As you said, you should not have been charged the travel fee and we’ve since made that right for you. I’m sorry you feel as though we were “lighting your money on fire.” I can assure you that’s not the case. If we did that, we could hardly have stayed in business since 2009! We are in the process of reviewing everything that occurred with your accounts to see what we should have communicated better, as that is not the perception we want any client to leave the service with. I know you wouldn’t let us swipe on your behalf, and I do want to reiterate here what I shared with you via email. We employ proven strategies in our swiping selections, patterns and timing, and we have seen that it does make a difference in results! I’m confident that the results would have been better if you would have left everything entirely in the hands of our team of experts. I was surprised to see that you mentioned the 30 hours of set up time in your review, as I thought we had cleared up that misunderstanding in our email exchange! We used 30 hours during your first month, but that was the total amount of time spent on ALL activities - not just the setup. As far as the delays in communication you mentioned, I’m disappointed you still feel that way. When we talked about this before, I had let you know your Dating Specialist performed twice daily checks during our standard messaging times. And you even acknowledged in an email you sent on 1/21 that you were “glad the writer has been following the procedure” and that “it does look like they were falling within your description.” I’m also not sure why you would write that we didn’t look at your photos for over a week. Your photoshoot was on 12/15, we received the photos on 12/17 and began the photo analysis right away. This involved going through 102 photos and choosing the strongest 13. Your initial selection was approved on 12/22, and the photo ranking process was completed on 12/26. As was explained in the email you received from Stella in the Photography Department, photo analysis typically takes 7 to 10 days, and we completed yours in 9 (even with the holidays!). I’m sorry you’re suspicious of the TrustPilot reviews - this is one of the most reputable review platforms there is. You are correct that January is one of online dating’s biggest months - and that’s exactly why there is a surge of positive reviews for our service right now. On average, it takes 2-3 months of service for a client to meet someone special, and many of our happy clients shared positive reviews when they left the service in March! Your experience was not the typical one, and I speak for the whole team when I say we do care about you and we want to see you happy. I’ve reached out to you via email to see if we can set up a time to connect and talk about a resolution here that’s fair to both sides. Hope to hear from you soon!
TS
The process is wonderful. Cheney could not have been more understanding about what my likes and dislikes are. I would recommend to friends.
Response from VIDA SelectApr 9, 2022
I am so pleased that you had a great experience! I wish you the best and hope to hear from you again. My best, Cheney
Tom J.
The process works! They get your profile set - up write a good overview about you that woman like to read. I got many responses I like what you wrote. I highly recommend using vida if your online dating hit a wall. My agent was Victoria she was very professional and responsive.
Response from VIDA SelectApr 6, 2022
Hi Tom, it was an absolute pleasure working with you and being your matchmaker. Thank you for your kind words and I wish you all the best to come! - Viktoria
Marc S.
Vida Select has exceeded my expectations. They are very organized and professional in their approach. My matchmaker Francesca has been very helpful and responsive. She has been a pleasure to work with ! Marc
Response from VIDA SelectApr 2, 2022
Thank you, Marc! You have also been a pleasure to work with. I am so glad we have been able to find so many amazing matches for you 🙂
Annie
Vida made it easy to get into online dating. They did all the things I didn't want to have to become an expert in for me! The communication was excellent; and I think they did a great job taking my feedback and fine-tuning the process to find the kind of partner I was looking for. And the commitment really only was month-to-month (no bait and switch, no pressure, very easy to end my contract).
Response from VIDA SelectMar 26, 2022
Thank you Annie! Open and transparent communication is so important at every level of what we do, especially when it comes to finding exactly the type of matches you want to meet! ❤️
Alanna
Vida Matchmaking is an amazing service for those looking to revamp their online dating profile by putting it in the hands of a professional! The matchmaking team is super supportive and with you every step of the way. They take the time to get to know you and your goals in depth. Kariz was a great matchmaker to work with. She was kind, dedicated, and always very communicable. It truly felt like everyone was working together to put my best self forward and working towards success!
Kevin N.
My contact, Viktoria, was amazing: super responsive and supportive at every stage. If you’re serious about wanting to meet life partner, then Vida is where you should be. There are few more important things in life, do this properly.
Response from VIDA SelectMar 9, 2022
Thank you for your kind words, Kevin! It was really a wonderful experience working with you and I wish you all the best for the future. -Viktoria
