Anonymousy
Vida is a well organized service with…
Vida is a well organized service with pluses and minuses. One huge plus was my matchmaker Hayley, without which I would have been lost. I had multiple issues with VIDA, starting with the setup and going through the regular running of the service. All throughout Hayley kept the process going and was focused on my satisfaction as we worked through the problems. Here is a list of the issues I experienced and must be addressed: 1. Account setup, IT support - IT support was not very good. Had sites that had issues with and IT wrestled to get working (and ultimately failed). Other sites were not "officially" supported - but ultimately worked. I think IT should work in a much more structured way to provide the matchmakers with a good foundation (which is lacking today). 2. Account setup, Visual - Had little to no communications from the visual team and practically no feedback. Had to go in later with the matchmake and make adjustments. Would have been much better if the setup was more interactive. 3. Account setup, writers -Had to make repeated adjustments to the verbiage and in the end I just left some less than optimal text. Again, would be great to communicate directly and close the loop - rather than repeated back and forth. 4. Account running, visibility - there is no visibility into what's going on, time and contact wise. Would be great to know what's being done. 5. Account running, writing - had multiple incidents where the writers wrote text that was out of character for me, despite having information to the contrary. I realize it's a challenge with so many accounts, but still, it's essential they put in the effort to have a good grasp of the narrative and person before writing. Despite all these issues, I think the overall result is more positive than negative. What really made the difference was Hayley, who I can't say enough good things about. I would recommend to give VIDA a try and see if they're a match. Hope they can work out their issues in which case this would be phenomenal.
Response from VIDA SelectFeb 22, 2024
Thank you so much for the insightful review. We definitely had a few challenges and road blocks to navigate but I am so glad we were able to get through. Your patience and positivity were felt throughout the whole process. I am so happy we found some great connections and I am looking forward to us staying in touch and seeing what the future brings. It was an absolute pleasure to get to know you and work together and I know only amazing things are to come in the near future. - Hayley




