ViaVanReviews of viavan.com

I’ve never even used this app but bloody hell the reviews made me want to write a review to say they are C U NEXT TUESDAYs!!!

Really a horrible service, the driver refused to take us, because we had a 14 years old kid. And we were charged, really a horrible company that seems to have one objective - scam its customers

Never use this app if you are in a rush and need to get somewhere on time. When booked it it's said 4mins ETA arrival, 5mins later it showed 5mins ETA arrival, then 6min, 7mins and then got cancelled. I received an automated message saying that the driver had to cancel my trip as was waiting for me at the pick up and I apparently didn't show up. Eh??? It was not anywhere near me. So unreliable. Try only if you want to try out your luck. Ended up ordering the good old Uber.

Very poor service. Just £1 difference from Uber but the time it takes to get the ride is too much more then what app tells you. I once ordered and app showed me 7mnts but the driver showed up after 17 minutes. I booked shared ride and was travelling from Stratford to Ilford Lane. The driver took went all the way from Stratford to Leytonstone I asked him why you going this way and he said I can’t do anything it’s shared ride and app is telling me go and pick somebody else. This was too much of detouring then after that passenger he went to Canning Town then again turned back in Romford road to pick up someone from Forestgate to drop the first customer and pick up second customer. In short that 15 minute journey from Stratford took me 55 minutes only because I choose to be a fool to use Viavan’s smart ride share service & got scammed by their marketing campaign on London busses. Will never ever use this quality of service and will never recommend to anyone unless someone has got to save a pound and cover 15 minutes distance in 1 hour or more.

The likelihood of you sharing a car with another passenger is quite high in my experience, but only for a short part of the journey. If you use the pool service, which is the cheapest option, you'll get picked up at a certain place a short walk away and dropped off nearby. It isn't a door to door service. Drivers tend to be more stressed doing jobs for ViaVan. It may be down to the sharing aspect or they have passengers who treat them badly, which then gets passed on to decent riders like myself. Overall, it's cheap, faster than the bus or tube, but should be used as a last resort option of if you can't afford an Uber, Kapten or Bolt cab.

Worst app I have every used. They would charge and the drivers would not turn up. Advised 3-5 days for a re-fund. Unacceptable. This is neither proffesional and is robbery. Avoid at all cost.

Avoid at all cost. Via van offer cheap taxi prices but at a large cost afterwards. They withhold your card details on their app which attempts to withdraw more money from your account without your permission after using a via van service. I had to call my bank as a part of fraud precaution following suspicious activity from via van. Please avoid and pay more for a better professional and safe journey. It is also worth mentioning the drivers are rude, unprofessional and impatient. In addition, the drivers take the longest possible routes they can find.

Never used this company but they have hacked into my bank and stolen money. I don't even live in London. My bank have told me they are now investigating them for fraud. Like someone else had already said, only put one star because, there isn't a way to put zero. Be very careful of using this company. Absolutely disgusted with them.