ViaVanReviews of viavan.com

I used to like it 6 months ago, but more recently (autumn 2019) the service got seriously worse. - at certain peak times, e.g around 8:30 you cannot get any van for as long as an hour (sorry! no drivers) - at other times, e.g. around 9-10am I sometimes have to try to book 5-10 times before the cab actually arrives. It told me about 5 times today after offering and "confirming" rides that "the seat is gone". I book again, and after a few minutes again, "sorry! your seat is gone". Then after waiting for a few minutes this driver cancels, and a new one is 15 minutes further away. - after letting down for about 20 minutes the app helpfully suggests to cancel ("the fee is on us"), as if it thinks I should now give up at trying to get to the place I was trying to reach.

I've been riding with ViaVan since they started out in London, and have tried to be patient with their growing pains as they scaled up. But the service is getting worse-and-worse. And I'm deleting the app now, but wanted to explain why (in no particular order): -drivers often late for pickups. Seems to be an issue with app routing systematically underestimating travel time. But also tied to drivers going off route. -several aggressive/dangerous drivers -very frequent driver changes where i am told that my booking has been accepted and that viavan is just trying to find a driver. And then after several minutes of waiting, i am very often told that my driver is no longer available and i have to wait an additional 10-15min for the next ride. If this happened 5% of the time, i'd understand. But at this frequency (greater than 50%), it feels like they are manipulating me to think that my ride is faster/more convenient. -pickup/dropoff locations getting further and further away

We paid for taxi online when ordering taxi, then upon arrival the driver charged us a second time. pay twice for taxi?? This company is not worth it- don't waste your time

£20 free credit when you sign up with my referral code "daniel2u3c". Via Van is cheaper than Uber but cabs sometimes take a bit longer to come, even when booking a private ride. I am skeptical about the negative reviews on this website. I think it's a competitor trying to damage the business as you will see some ridiculous reasons for disliking this business, e.g. One guy put a bad review even though he'd never used viavan because he felt he should give support to the other reviewers.

Only need a word is bad.

SCAM SCAM SCAM!!! Tried to use for the first time. According to the app on the map, the driver was a few streets away. 2 minutes to be exact as I walked there and the car was nowhere to be seen. The ETA also seemed to increase by 1 minute every 20 seconds or so until my 2 minute wait became 12 minutes. Tried to call the driver 3 times and he didn't answer. Cancelled the fare and the app confirmed no payment would be taken. Payment was taken. Used the app to contact ViaVan. Sending my response simply opened up a new ViaVan page where I had to fill everything out again. First time using this app and will be the last. Wanted to give it a chance over uber and Gett. Bad mistake. For what it's worth, my Gett taxi arrived within the 5 minute ETA, the map was accurate, and the driver actually existed!

It is cheaper than Uber, and this is the only good thing I can say about this company. They are constantly either late, or come to early and in the latter case they will not wait untill the previously agreed pick up time, but just drive away, so I advise against using if you are in a rush. They often cancel rides and move the drivers to other customers. Don't think this is a taxi service, it's more like a not-so-efficient public transport, and for the quality they offer it's hugely overpriced.

Used ViaVan quite a lot and drivers great, but the company is useless. Yesterday booked a car, they took the payment, then I got a text from them saying car no longer available and to book another, which I did and another fare taken. Car eventually arrives and I told the driver they’d taken the fare out twice. It took me several emails and phone calls to get them to agree to refund the extra fare. They wanted me to wait 5 days. Today I booked a car, they confirmed, took the fare out of my bank, then text to say they had no cars available. I sent them an email at 14.55 and 3 more since. No response. I’ve reported it to my bank, but thought I’d warn you all. It’s theft.