ViaVanReviews of viavan.com

I tried to use it regularly to go to work from last 3 months but unfortunately very unreliable service as you never know when they will be too busy and have no drivers at all. It happens every other day. I wouldn’t recommend to use this service for work or Airport as you might get late or miss the flight . Milton Keynes user

Avoid avoid avoid at all costs I used to be a committed viavan customer. About 1year to 6months ago, it was reliable and quick. Now it’s just become an absolute scam. You have to wait 5minutes for them to find a driver , only to say that no drivers are available ! This happened the last 10times I tried to order one, at 1am. They cancel after 15min wait, some drivers are very rude and will say that they see you yet they will not even try to come to you. I once got yelled at by one of them on the phone and was threatened of « being reported »! Another bad experience was when I was going to the airport and missed my flight when the driver drove right past me, as I waved, but went further to pick up 2 random girls! Who happily had a free ride to who knows where. Big hate on viavan, never using it again.

They charge a fee and when they cancel on you, credit it back to you but you cant just take another taxi... they limit it to 2 pound per ride... so your forced to invest more money to them

I believe in all honesty viavan is the worst company , the worst with no exageration I dont recommend booking with you are in a a rush because it makes you even more late. Always cancelling and rebooking after you waited 18 mins for you driver. Always gives drivers from so far away so you have to wait very long. It is horrible i booked at 9:39 and my driver came at 10:07 .. enjoy

I see no point in taking this service as they pick and drop at the bus stops. So if I m travelling all the way to a bus stop then why can’t I take a bus instead of this terrible service specially in Espoo where the bus connectivity is pretty decent. This is absolute waste of time . Never try it during office hours else you will have a terrible start to your day. Even the drivers are incompetent. My driver missed the nearest bus stop at his own fault and then argued with me that I gave a wrong destination. He didn’t even have proper knowledge about the drop points if not the final destination. Overall , don’t fall into their advertising trap of 2 euros . I would rather spend 5 times of this price and take Uber .

Absolutely terrible experience with the company. Firstly, I have used them few weeks ago when coming back from Gatwick airport. Upon booking the driver called me from a landline number to arrange pick up. We have arranged where he would meet me and I went to the location. There was no one there and I have tried to call the number, however was not able to contact him. Then, what I thought was the same driver called me and said he is waiting for me at the terminal. There was a massive confusion, as, what I did not know at this point, this was a different driver. After macking aroudn for 20minutes I had to cancel and arrange another booking. Morever the line was really bad. When the driver arrived he was lovely, but ViaVan is just bad. I then booked another ride via ViaVan at 12.30am. Even though I have indicated a pick up location, the driver called me and said I have to go somewhere else. Rather than talking to me, he just said to go there. I went there, was waiting and looking for him for 15 minutes and I could not find him. In a meantime I have received about 15 text messages. Upon scrolling down one said that the driver cancelled the ride! This was cancelled straight after our phone call! Again, I could not contact him as it is almost impossible to get though to the driver via the landline they call you through. I will not use them again, stick to Uber, where I have never had any problems with them.

Totally rubbish company ViaVan

Scary how bad this company is. DO NOT USE THEM! It's lucky that my grandma is still alive!!! That's got nothing to do with Viavan as such, she has had some bad health recently, but Viavan is really bad.