ViaVanReviews of viavan.com

I have driven with both Uber and viavan. Ive started with Viavan since the launch. I have endorsed and helped spread the word to customers, even though there were 1000s of flaws with app that majority of drivers are aware of. I have always had a terrible experience with the support/customer services team, they are never able to help me when ever there is a issue (and their app has so many), I have not been paid so many times, this is very scary as a self employed driver, ive had to keep chasing up, i have to wait a long time for a reply, most of the times, the staff dont know whats going on, eventually they do, but i have to fight argue waste time to insure i get correct paid. Its a stressful dangerous company. This happens so frequently. Ive maintained a excellent profile rating of 4.95 (out of 5), always delivering excellent customer service BUT Viavan have without notice decided to take me of there platform only for 1 reason, I have rejected a few jobs. all drivers know and ive explained this to viavan why (i.e. Viavan automatically issue me with jobs after a drop, and the next job is always 15 or 20 minutes away, this means a loss for drivers, Also in most cases, if we do choose to do the job, 85% of the times, the customer cancels on us, meaning we waste time, money, petrol commuting and customer cancels and we dont even get paid for this, however viavan do. This is a crafty method of viavan making a profit on customers and driver losses. Viavan can gterminate any driver if they want without notice, They have done this with 5 of my colleagues, I am next. This is dangerous as it means you no longer can work, and you are investing to make money, so this kind of decision is disgraceful. In Short. BEWARE of VIAVAN. Dangerous, Cheat, Crafty, Extrememly poor customer services, i can attach the endless list of emails in which i had to chase up correct pay every week as they pay incorrectly and delay. You have been warned. Stick with Uber, even Hopp and Kapten are far better. Ive never had this problem with uber, 1000 times better. The way things are going with Viavan, i think they will soon go bankrupt and i wont be surprised. I welcome Kapten who are launching next month.

Had three rides so far with ViaVan and would NOT recommend them if you have a time schedule. Very unreliable as each ride cancelled the initial ride after 5 minutes or so and then sent another ride which took another 15 minutes. So won’t be using them even though they undercut Uber for fare prices. Just not reliable enough.

Tried via van after receiving a discount flyer from them. Pick-up went smooth but driver took at first a wrong turn in Central London which took some time to get en route again. If it hadn't been for this experience would have been excellent. Sharing the ride does obviously take longer as some little detours are inevitable but that's what you signed up for.

I booked a private ride and the riding experience was great! HOWEVER, clearly they have a problem with payment because I had a promo code for a £10 ride credit, which I was expecting to use to pay for the ride, but they charged my PayPal TWICE and I’m still waiting for my refund. Bare in mind they took money from my ride credit AND my PayPal?? They need to fix this. Other than this discrepancy, the service was pretty great. UPDATE: I learned that the terms and conditions state: “ Ride credit that was NOT purchased (i.e. referral programme credit or promotional credit) is capped at £4 per ride in London. If you have more than £4 of Ride Credit and take a trip that costs more than £4, we’ll deduct £4 from your Ride Credit balance and charge the remainder to your credit card or purchased Ride Credit on file.” I am very disappointed that I wasn’t alerted of this before payment and this isn’t stated more clearly.

Signed up on saturday night to use viavan, i was given a £12 welcome bonus i took a ride from Deptford to elephant and castle, the fare was £10.95, viavan requested two payments of £10.95 from my bank i have mobile banking and am notified of all transactions, i immediately suspended my card and contacted my bank account. i messaged viavan to flag what had happened, i got a canned response saying they would contact me,( infact i sent them 3 separate emails they responded to none of them) they did withdraw one of the payments but had not taken my £12 welcome credit into account,(2nd email) a 3rd request for £10.95 was made by viavan 2 hours later although i was in bed at the time, it was declined as i had suspended the card. i contacted them to instruct then to remove my card detail from there system(3rd email) because there is no in app function for removing your card details. no one has contacted me and if i had not been a person with such checks in place viavan would have pocketed a tripple fee or more. CHECK ALL YOUR VIAVAN TRIPS. this company is poor and borderline fraudulent they cost me time and i had to cancel my card as they still have not removed my details from there app.

ViaVan is very similar to Uber but the rides are cheaper. Depending on the time of the day you can expect 10 to 20% cheaper prices than Uber and the service is very efficient. Lately ViaVan launched rides to airports. This service is the cheapest I’ve ever seen even if you select a private ride. Also ViaVan offers Viapass and discounted bundles to save money. Great idea. I clearly recommend this service, ViaVan is great. You can use my referral to get £12 when you sign up : william2z5

I ride with ViaVan, you should too! Use my code, carl5d6, and we'll both get £20 of free ViaVan Credit.. Download the app!!!!!!! Via van is basically a newer version of Uber which gives the driver a bigger cut! There is no surcharge and they give you a fixed price! If you use my code we both get £20!!!! Just make sure you put the promo code in before your journey! Happy travels Code carl5d6

I had a bad experience with ViaVan where i was in two incidents with the driver in one Journey, a whiplash and a crash. The funny thing is was hes insurance ran out the same day i booked my Journey and all ViaVan offered me was a Waive off my Journey and free £10 credit. TERRIBLE!