ViaVanReviews of viavan.com

From my experience in Milton Keynes overall not too bad considering the prize one pays. I found that it’s always best to allow plenty time especially when in a rush .There are some very good drivers to name a few Angus , Sid C , Farhan S and many more , they would go an extra mile to make the journey pleasant .You get the worst one Appan O , Tafweez , Omar O (he used to be so kind and considerate ) On the positive side support has always been prompt and have refunded credit and/or redressed the issue.

I used to like it 6 months ago, but more recently (autumn 2019) the service got seriously worse. - at certain peak times, e.g around 8:30 you cannot get any van for as long as an hour (sorry! no drivers) - at other times, e.g. around 9-10am I sometimes have to try to book 5-10 times before the cab actually arrives. It told me about 5 times today after offering and "confirming" rides that "the seat is gone". I book again, and after a few minutes again, "sorry! your seat is gone". Then after waiting for a few minutes this driver cancels, and a new one is 15 minutes further away. - after letting down for about 20 minutes the app helpfully suggests to cancel ("the fee is on us"), as if it thinks I should now give up at trying to get to the place I was trying to reach.

The likelihood of you sharing a car with another passenger is quite high in my experience, but only for a short part of the journey. If you use the pool service, which is the cheapest option, you'll get picked up at a certain place a short walk away and dropped off nearby. It isn't a door to door service. Drivers tend to be more stressed doing jobs for ViaVan. It may be down to the sharing aspect or they have passengers who treat them badly, which then gets passed on to decent riders like myself. Overall, it's cheap, faster than the bus or tube, but should be used as a last resort option of if you can't afford an Uber, Kapten or Bolt cab.

Had three rides so far with ViaVan and would NOT recommend them if you have a time schedule. Very unreliable as each ride cancelled the initial ride after 5 minutes or so and then sent another ride which took another 15 minutes. So won’t be using them even though they undercut Uber for fare prices. Just not reliable enough.

I booked a private ride and the riding experience was great! HOWEVER, clearly they have a problem with payment because I had a promo code for a £10 ride credit, which I was expecting to use to pay for the ride, but they charged my PayPal TWICE and I’m still waiting for my refund. Bare in mind they took money from my ride credit AND my PayPal?? They need to fix this. Other than this discrepancy, the service was pretty great. UPDATE: I learned that the terms and conditions state: “ Ride credit that was NOT purchased (i.e. referral programme credit or promotional credit) is capped at £4 per ride in London. If you have more than £4 of Ride Credit and take a trip that costs more than £4, we’ll deduct £4 from your Ride Credit balance and charge the remainder to your credit card or purchased Ride Credit on file.” I am very disappointed that I wasn’t alerted of this before payment and this isn’t stated more clearly.