ViasatReviews of viasat.com

They should not even get one star. I will tell you right off. Do not deal with them. They are shady and they will lie to you. I return the equipment as set by them. First they tell me the tracking number I gave them is not a UPS tracking number. I have the slip in front of me. So I know it is. I give it to him three more times and get the same answer. I called UPS they said it is a working number and I can check on it myself. I did and yes it is a working number. So lie number one on just their equipment. I have proff that they received the equipment on the 18th of December. So what do they do. They take $319.05 from my account on the 28th. I called them again and they said that they have not received it. Lie number two. She said it is not showing up in their warehouse. I give her the tracking number. She said they have to call UPS and investigate it. Why investigate. The proff is there. It was their box and return sticker and I had to use UPS. once they find out they are wrong it will take seven to fifteen days to return my stolen money. I am filling up with a case against them through UPS and my bank. UPS can be done right away. By law. I have to wait thirty days with the bank. That protects the company, not the cumsumer. Well I have two weeks more and the bank will get involved. Their biggest lie has always been getting your data speeds. You will never get them. Not even close. Also watch out for their contract. They have it carefully worded to their benefit. I'm telling you do not use them. Their ratings are false. I have no idea why they are able to stay in business.

They are unable to provide the product advertised or claimed. I sent emails of my problems, I have attempted to call their support. Not one time did I ever get a response. 90% of the time, it will time out before a connection is made and when a connection is made it is extremly slow. Support is virtually unavailable. Now they want to charge me for the rest of my contract for a service product that does not meet what was claimed. I GIVE UP !

I worked here a couple months ago, I live in Mexico and we were customer service. It´s an awful experience to work in this company for multiple reasons: 1) The company has dealers that offer their services, and when this dealers scammed people and lied about the service features, prices or capabilities (which was more often than I would like to admit), the company don´t take any responsability about it, and hides behind corporative actions from their duty. 2) They have terrible people working for them, as my reason to leave, my boss was blackmailing the phone agents (me among them) that worked under his supervision, and the floor support was basically a department where the friends of staff were assigned to because they basically did nothing. This was a headache being a phone agent because they leaved all the complications of the customer for you to deal with when the major part of the customers wanted to speak directly to a supervisor. 3) During COVID19 (time where I was employed), as the virus started all the companies related to communication were helping people from United States (where I basically gave customer service on a daily basis), and Viasat was the only one that didn´t, not offering any discounts neither bill adjustments for a service that basically didn´t work. When COVID19 reached 1 month of quarentine in USA people that were paying plans and were under the gap of GB assigned for each month didn´t have any service at all, so no customer was receiving what they were paying for, and no adjustments on the bills were seen. 4) Their plans are very expensive, and it doesn´t matter if you are paying the most expensive one, there were times when those people where not receiveng any service at all when they even had GB available (because all plans have a GB limit). In conclusion, terrible company, terrible policies and total indifference to their customers. I had to leave because of my boss harassment and no final payment called "liquidación" here in Mexico was received.

They lie, simple as that. I called originally and talked to a very charming and persuasive man that was basically a car salesman. He lied to me about the service and what I should expect. Well, it was all lies, I was conned into it. I was furious once I set it up. It’s slow beyond reason.

We had a horrific experience with another company installing a service my mother did not use and billed her for 12 months. When I tried to change and then cancel the service they then tried to charge us $300 and are still billing my senior mother who has cancer and coronavirus. THE WORSE CUSTOMER SERVICE EVER. I was on the phone with them for 80 minutes with having cancelled their service 8 times during the conversation they are still billing us monthly.

Moved to a new area where there was no cable internet available and the house we purchased had a Viasat dish on the roof (stupid!) so we called to see what their deal was. We do basic web surfing, email, and stream Netflix, Amazon Prime, etc. for a couple hours or so each night. The salesman felt we would be fine with their 25mps "unlimited data plan" which was about $100/month and they require a 24 month contract. It worked okay for about two weeks and then it slowed to the point we could barely use the internet and couldn't stream anything at all. When we contacted them about it we were informed that our "unlimited data plan" allowed us to use X amount (can't recall the number) of data each month and when that limit was reached they begin throttling back the speed. Since it was basically unusable for the second half of the month and we were tied in to a long term contract with them, we eventually upgraded to their 50mps, $150/month plan. Same thing began happening consistently 20 days into each month when we reached our limit (100 gigs). Also, I noticed we were being charged $180/month so I went online to see what made up the total and found they don't put any billing detail online. When I called them I was informed I was paying $15/month for their optional equipment warranty plan which I had declined during the sign-up. After 6-7 months of putting up with their horrible service we discover another provider who had glowing reviews and was considerably cheaper with no contract required, so we bought our way our of the Viasat contract (another $255 down the tubes) and made the switch. Now pay $90/month for 25mps unlimited and it works great. I have never had a worse experience than with Viasat. It's a dishonest, deceitful, lying company and I now know many others in our neighborhood who share my opinion.

This company uses smooth talking sales people who use Bait and Switch techniques on new customers. We told sales rep. that we just wanted to watch movies on our new TV. He said ,you have unlimited data ,but your plan will slow down just a little if you go over 35gigs in a month. Then he said he was positive we shouldn't use 35gigs a month. But even if we did, our internet speed would slow down just a little. This was and is a lie. We got great service for approx 2 then a notification that we reached our limit of 35gigs from that point until today we haven't been able to watch TV for more than 5minutes at a time without a buffering signal taking over for hours at a time. Haven't been able to use our PC either. So we are actually paying $100 a month for actually 14 days of service. A person could go to Redbox every day and rent 2 movies per day for a month and it would be cheaper and a better deal than Viasat. Also, Streaming 1 Netflix movie through this company costs a person between 3 to 5 gigs each. That is ridicoulous to the point of being almost Fraud. They say if we cancel with them ,for what we consider was False Advertising , that they will take 15 dollars a month for 23 months for the remaining time of contract. We got fooled ,Do Not Get Fooled! Viasat is not a good company to put your trust in!!!

Since it seems most people can't get to the computer fast enough when there's a complaint (I understand why), I thought I'd share a positive one to help the overall perspective. I live in a rural area where high-speed internet used to be a pipe-dream. For 7 years I had been on a local wireless internet plan advertised at 6mps download that rarely, if ever, surpassed 700kps in actual use. So a little over 2 years ago, I had Exede/Viasat hook me up with a 12mps/unlimited data plan - which seemed like lightning speed compared to my previous provider at the time. Since that time, I've been consistently at or above the 12mps advertised download speed and often approach 17mps sustained. Over these two years, I've had about 6 temporary outages that lasted 2 hours or less without the need to call customer service to restore the internet. I don't include weather-related outages (heavy snow blocks the signal) as it's not considered a glitch, but rather a physical limitation of the technology that I was aware of prior to committing to the service. About 4 months into my Viasat commitment the speed declined very noticeably which prompted a call to customer service - the only one I've needed in 27 months. The customer service rep was prompt, efficient and responsive. My internet speed returned to normal in minutes and never regressed since. I'd also like to add that the plan (which is no longer offered) and pricing remained the same even beyond the 24 month guarantee. Overall, I am very satisfied with the service Viasat has provided. It's a little more expensive than many around the country are used to paying, but it's a blessing for those of us with limited or no alternatives. I have no problem recommending Viasat to rural customers in need.