Virginia
Completely incompetent service from beginning to the end
I am not sure how this company stays in business. From the very first contact when my vet's office had to fax the prescription to this company 4 times in 2 days until their last incredibly dangerous act of incompetence I have never worked with a company so lacking in customer service and quality control measures. The final straw occurred when my critically important package of insulin for my diabetic dog arrived at my home with the wrong name, address, dog's name, dosing instructions etc. I pray that the person who received my dog's order did not give their dog an incorrect/lethal dose of insulin. Unacceptable service throughout.



